Nurse Education and Quality Control (RN) - Behavioral Health Services

Glens Falls Hospital • City of Glens Falls, NY

6d • $37 - $54

About The Position

The Nurse Education and Quality Control role supports behavioral health nursing services through clinical education, staff competency development, and quality and performance improvement. The position organizes and evaluates nursing orientation, competency, and continuing education programs; assesses educational needs; validates staff competence; and ensures programs are evidence-based and meet regulatory requirements. It partners with nursing leadership on clinical transition programs and provides ongoing guidance to graduate and registered nurses through the hospital’s ANCC-accredited Nurse Residency Program.

The role provides consultation and support to nursing staff and clinical preceptors, contributes to unit-based education and professional development, and promotes high-quality patient care as a clinical role model. It develops and updates educational materials, supports e-learning, coordinates affiliated nursing student experiences, facilitates an annual behavioral health skills fair, and helps staff obtain specialty certifications. The position also supports Magnet initiatives, CIT training, the transition to Epic EMR, and unit competencies for Hema prompt and glucometer use.

Quality responsibilities include developing and revising evidence-based nursing policies and procedures, identifying system improvements with nurse managers, reviewing clinical events, supporting nursing peer review, and helping ensure regulatory compliance. The role participates in quality improvement initiatives, performs and reports unit audits, follows up on documentation, responds to Justice Center and OMH requests through NIMRS, monitors HBIP measures, enters patient characteristics survey data, and assists with DNV and OMH readiness tasks.

Requirements

• Graduate of an accredited Registered Professional Nursing Program.
• Active, unrestricted New York State RN license.
• Active Basic Life Support (BLS) certification, or obtain it at the time of hire.
• CIT/de-escalation training in hospital-approved verbal crisis intervention techniques is required upon hire or orientation for Behavioral Health, Emergency Department, and Crisis Services units.
• Computer skills in Microsoft Office.
• Knowledge of EMR systems.
• Knowledge of adult teaching and learning principles.
• Demonstrated ability to teach individuals and groups.
• Effective verbal and written communication skills.
• Ability to establish and maintain positive interpersonal relationships with patients and professionals across disciplines.
• Ability to develop broad concepts into practical applications.
• Associate degree hires must complete a BSN within five years; RNs with 20 or more years of experience may substitute an advanced certification for the BSN requirement.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Three years of psychiatric experience.
• Demonstrated leadership skills through previous experience as a Clinical Nurse Preceptor or Educator.
• Board certification in the assigned service-line specialty.

Responsibilities

• Organize, manage, and evaluate nursing orientation, competency, and continuing education programs, ensuring completion at planned intervals and compliance with evidence-based and regulatory requirements.
• Assess staff educational needs, conduct education programs, and validate competence according to unit-based standards of practice.
• Partner with nursing leadership to develop, implement, and evaluate clinical transition programs for graduate and registered nurses, providing ongoing consultation and support through the Nurse Residency Program.
• Review and revise orientation and competency documents and orientation schedules as needed.
• Provide consultation and support to nursing staff on all shifts; round on assigned units; and assist preceptors and nurse managers with learning-needs assessments and performance improvement plans.
• Use clinical expertise to promote high-quality patient care and serve as a clinical role model.
• Implement and evaluate clinical processes, protocols, and equipment, providing initial and ongoing staff education.
• Support comprehensive unit-based orientation for new nursing and other behavioral health staff; lead Clinical Nurse Preceptor Development Programs; and develop behavioral health charge nurse training.
• Use e-learning solutions for unit-based education and provide guidance on e-learning content development as requested.
• Support clinical nurses in unit-based education, quality projects, and professional development; serve as a member and resource for assigned nursing councils.
• Coordinate clinical experiences for affiliated nursing students in partnership with the Education Department Secretary and Unit Nurse Manager.
• Organize and facilitate the annual behavioral health skills fair.
• Develop educational communications and resources, including the Fast Five newsletter, education blasts, and year-in-review materials.
• Promote staff certification and obtain certification when criteria are met.
• Understand and promote Magnet initiatives; learn and assist with CIT training; assist with the Epic EMR transition project; and serve as unit champion for Hema prompt and glucometer competencies.
• Facilitate review, revision, and development of policies and procedures supporting evidence-based nursing practice.
• Work with Nurse Managers to identify and initiate system changes that improve patient care, workflow, and productivity.
• Review clinical events involving nursing staff and provide education, support, and monitoring as needed; ensure indicated nursing peer review is conducted and reported through a centralized database.
• Partner with Nursing Leadership to support clinical compliance with Joint Commission, CMS/COP, NYSDOH, and DNV-GL requirements.
• Participate in ongoing quality improvement initiatives; perform unit audits; follow up with staff on missing documentation; and manage and report unit audits at monthly Quality and IRC meetings.
• Investigate Justice Center and OMH imports in NIMRS and respond to requests and needs in a timely and effective manner.
• Understand and follow up on HBIP measures.
• Complete data entry for the patient characteristics survey.
• Assist with DNV and OMH readiness tasks.

Benefits

• Competitive signing incentives, subject to eligibility at the time of offer.
• Shift differentials for evening and overnight hours.
• Cash payouts for achieving specialty clinical certifications.
• Structured clinical ladder advancement paths.
• Tuition reimbursement for continuing education, degree advancement, or specialization.
• Dedicated mentorship programs.
• Competitive benefits offerings for eligible active employees working at least 30 hours per week; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree