Nurse Case Manager

Cencora • Remote, ON

10d

About The Position

The Nurse Case Manager will provide support to patients and healthcare providers by offering information on Patient Support services, specific diseases, and therapies. This role involves assisting patients and caregivers with assessments, acting as a liaison for medication access, and addressing general inquiries. The Nurse Case Manager will offer continuous support to ensure patient adherence, refer patients to healthcare providers for clinical questions beyond program materials, and document patient information in the electronic patient record. Responsibilities include ongoing file review, following case-management protocols, collaborating with reimbursement specialists and physicians to secure funding, and ensuring patient services are coordinated for expedited access to therapy. The role also involves participating in specialized training, attending meetings, coordinating with healthcare providers and pharmacies, maintaining communication with management, and assisting in training new Nurse Case Managers. Reporting Adverse Events and other assigned duties are also part of the role, with potential standby/on-call requirements.

Requirements

• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
• Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
• Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry

Nice To Haves

• A Diploma in health care or a related field, with a preference for Bachelor’s degree
• Fluency in French and/or English may be required depending on program and geographic location.

Responsibilities

• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
• Assist patients and caregivers in conducting assessments related to Patient Support services
• Act as a liaison between patients, families and health care providers related to medication access
• Address general inquiries regarding program services, disease states, or product related queries based on provided materials
• Offer continuous support on disease states or product-related questions to ensure patient adherence
• Refer the patient to their healthcare providers for clinical questions beyond program materials
• Document patient information and interactions within the electronic patient record
• Conduct ongoing file review and updates to reflect patient journey
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
• Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
• Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
• Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
• Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
• Maintain clear communication with the manager, team and the client regarding the management of patient cases
• Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
• Report Adverse Events / Severe Adverse Events following program procedures
• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree