Nurse Case Manager, West

argenx

4d • $136,000 - $187,000 • Remote

About The Position

The Nurse Case Manager (NCM) is the single point of contact for patients and caregivers affected by generalized Myasthenia Gravis (gMG). Aligned regionally, the NCM educates patients, caregivers, and families about gMG, argenx products, and support services; provides resources to help patients manage their disease; and coordinates treatment. The role includes one-on-one communication with patients and caregivers. Candidates must live in the Western time zone and in the geographically assigned territory. Regional travel is required for patient education and support of patient programs, with travel expected to be less than 50% of the time.

The NCM works with patients, caregivers, provider case coordinators, and argenx Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to provide individualized support and address reimbursement issues. The position requires strong communication, problem-solving, planning, prioritization, time-management, and relationship-building skills, along with the ability to work independently and collaboratively. Weekend and evening work may be needed.

The position requires a current RN license in good standing, at least five years of clinical healthcare experience, two to five or more years of case management experience, and at least two years of pharmaceutical or biotech industry experience. A bachelor's degree is preferred. Reimbursement experience and bilingual or multilingual ability are pluses. The role is eligible for short- and long-term incentive programs and includes a comprehensive benefits package, including retirement savings plans and health benefits.

Requirements

• Current RN license in good standing.
• At least 5 years of clinical experience in healthcare, including hospital, home health, pharmaceutical, or biotech settings.
• 2–5+ years of case management experience.
• At least 2 years of experience in the pharmaceutical or biotech industry.
• Must live in the Western time zone and geographically assigned territory.
• Excellent communication and problem-solving skills.
• Demonstrated time management, planning, prioritization, and multitasking skills.
• Effective presentation, interpersonal, written, and verbal communication skills.
• Ability to motivate others and work cross-functionally and independently.
• Ability to develop, follow, and execute plans independently.
• Ability to build positive internal and external relationships.
• Adaptability to changing work environments and responsibilities.
• Ability to thrive in a team, contribute at all levels, and maintain flexibility and a positive attitude.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Flexibility to work weekends and evenings as needed.
• Ability to comply with relevant industry laws and company policies.

Nice To Haves

• Bachelor's degree preferred.
• Reimbursement experience.
• Bilingual or multilingual ability.

Responsibilities

• Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products.
• Communicate insurance coverage updates and findings to patients and/or caregivers.
• Review and explain eligible financial assistance programs to patients and/or caregivers.
• Coordinate logistical support to help patients receive therapy and manage their disease.
• Collaborate with Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement issues.
• Engage with patients and provider case coordinators to ensure appropriate individualized support.
• Provide patient-focused education to empower patients to advocate for themselves.
• Develop relationships and manage the complex challenges faced by patients and caregivers.
• Ensure compliance with relevant industry laws and argenx policies.
• Travel within the aligned region to provide patient education and support patient programs.
• Participate in and complete required pharmacovigilance training.

Benefits

• Short-term and long-term incentive program eligibility, subject to plan terms and policies.
• Comprehensive benefits package, including retirement savings plans and health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed