Nurse (Case Manager)

Indian Health Service • Crownpoint, NM

1d

About The Position

The position is in the Ambulatory Care Clinic within the Division of Nursing at Crownpoint Service Unit, which provides primary care and outpatient services to beneficiaries in the surrounding community. The Nurse (Case Manager) serves as a Patient Care Coordinator/Case Manager for outpatient clinical services, including satellite clinics. The role develops, implements, evaluates, and revises patient care coordination and case management programs while ensuring compliance with current standards of care, policies, and procedures. It coordinates comprehensive patient care with physicians, nurses, social workers, physical therapists, case managers, public health, and social services to address patient needs and support timely, cost-effective outcomes. The position also facilitates patient care conferences, conducts chart reviews, documents care coordination activities, collects program evaluation data, and monitors patient satisfaction to improve the quality and effectiveness of services.

Requirements

• Graduate or higher-level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program; qualifying accreditation must have been recognized at the time the degree was obtained.
• Graduates of foreign nursing schools must have official certification from the Commission on Graduates of Foreign Nursing Schools.
• Must have passed the National Council Licensure Examination and hold a current, active, full, unrestricted professional nursing license or registration from a U.S. state, the District of Columbia, Puerto Rico, or a U.S. territory.
• For GS-11, either a Ph.D. or equivalent doctoral degree from a professional nursing educational program or related medical science field, or at least one full year of professional nursing experience equivalent to GS-9 and a diploma, associate, bachelor's, or master's degree from a professional nursing educational program.
• Specialized experience includes coordinating and evaluating patient care and case management with multidisciplinary teams, providers, patients, families, and community resources; developing and implementing care plans, follow-up services, referrals, education, and treatment interventions; and reviewing records, care coordination, service utilization, and outcomes to address care gaps and support continuity and compliance.
• U.S. citizenship is required.
• Selective Service registration is required for males born after 12/31/1959.
• Must pass E-Verify employment verification and a federal background investigation, including a financial history review.
• Must complete required background investigation forms within five calendar days of issuance.
• Must arrange direct deposit for pay.
• Must present two valid forms of identification before appointment; any state-issued ID or driver's license presented must be REAL ID-compliant.
• A resume must clearly identify duties and responsibilities for each position and total hours worked per week.
• Transcripts or a course list are encouraged with the application; official transcripts are required from selectees before an official offer. Foreign education requires a Certificate of Foreign Equivalency.

Nice To Haves

• Student loan repayment programs may be available to qualifying health disciplines through IHS, NHSC, or HRSA; these programs have a separate competitive process and depend on agency priorities and funding.
• Newly appointed federal employees may be eligible for credit for directly related prior non-federal experience or active-duty uniformed military service when determining annual leave accrual.

Responsibilities

• Develop, implement, evaluate, and revise patient care coordination and case management programs in compliance with current standards of care, policies, and procedures.
• Coordinate comprehensive patient care in collaboration with physicians, nurses, social workers, physical therapists, case managers, public health, and social services.
• Address patient needs; manage clinic and follow-up visits; maintain health care requirements; and support timely, cost-effective outcomes.
• Facilitate patient care conferences and provide interpretation support when applicable.
• Conduct chart reviews and document care coordination activities to monitor effectiveness, continuity of care, and compliance with documentation standards.
• Collect data for program evaluation, including service utilization, identified problems, and the status of resolutions.
• Assess and monitor patient satisfaction to support program improvement and enhance care coordination services.

Benefits

• Federal employee benefits package
• Annual leave accrual of 4, 6, or 8 hours per pay period, depending on federal service
• Potential student loan repayment program eligibility through IHS, NHSC, or HRSA

What This Job Offers

• Job Type: Full-time
• Career Level: Senior