Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual

Cencora•Quebec, QC

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

A Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields;
Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;
Fluency in French and/or English may be required depending on program and geographic location.
Nurses in the province of employment is required.
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields.
Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;
Fluency in French and/or English may be required depending on program and geographic location.
Aptitude à résoudre les problèmes et à travailler de façon autonome et en équipe
Solides capacités d’analyse et de résolution de problèmes
Capacité à travailler efficacement avec différentes fonctions et au sein d’une petite équipe
Excellente capacité à travailler en équipe et ne pas craindre de faire des commentaires;
Capacité à livrer constamment du travail professionnel de grande qualité, même à un niveau très détaillé, dans un environnement dynamique.
Excellentes aptitudes de direction d’équipe avec une capacité à diriger, gérer, motiver et former une équipe performante.
Expérience de la délégation et de l’attribution des tâches/du travail au sein d’une équipe.
Capacité à penser de façon logique, claire et conceptuelle et à faire preuve de créativité et d’innovation.

Nice To Haves

A Diploma in health care or a related field, with a preference for bachelor’s degree

Responsibilities

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
Assist patients and caregivers in conducting assessments related to Patient Support services;
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
Offer continuous support on disease states or product-related questions to ensure patient adherence;
Refer the patient to their healthcare providers for clinical questions beyond program materials;
Document patient information and interactions within the electronic patient record;
Conduct ongoing file review and updates to reflect patient journey;
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
Report Adverse Events / Severe Adverse Events following program procedures;
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.