Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual

Cencora • Quebec, QC

6d

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:
Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
Assist patients and caregivers in conducting assessments related to Patient Support services;
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
Offer continuous support on disease states or product-related questions to ensure patient adherence;
Refer the patient to their healthcare providers for clinical questions beyond program materials;
Document patient information and interactions within the electronic patient record;
Conduct ongoing file review and updates to reflect patient journey;
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
Report Adverse Events / Severe Adverse Events following program procedures;
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Requirements

• A Diploma in health care or a related field, with a preference for bachelor’s degree
• Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
• Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
• Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
• Fluency in French and/or English may be required depending on program and geographic location
• At least five years of experience in the design and implementation of applications and systems in a development environment
• At least three years of experience in a similar team lead role (or equivalent)
• Extensive experience with relevant development technologies
• Demonstrated continuous professional development
• Successfully led, coached and managed a team of application or software developers
• Experience in the design and development of applications or software in a development environment, performing design and code reviews, and providing time, cost, and resource estimates, as well as developing plans and activities for projects
• Experience in adhering to application codes, software standards, processes, procedures, and a commitment to quality management (including software documentation)
• Experience working with an agile software development methodology or framework
• Experience managing employee performance and creating an environment that allows team members to perform at their best
• Good knowledge of formal change and release management processes
• Knowledge of software architecture and design patterns
• Experience in collecting business requirements and designing appropriate applications and databases
• Problem-solving aptitude and ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to work effectively with different functions and within a small team
• Excellent ability to work in a team and not afraid to provide feedback
• Ability to consistently deliver high-quality professional work, even at a very detailed level, in a dynamic environment
• Excellent team leadership skills with the ability to lead, manage, motivate, and train a high-performing team
• Experience in delegating and assigning tasks/work within a team
• Ability to think logically, clearly, and conceptually, and demonstrate creativity and innovation

Nice To Haves

• A client relations experience is an asset

Responsibilities

• Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
• Assist patients and caregivers in conducting assessments related to Patient Support services
• Act as a liaison between patients, families and health care providers related to medication access
• Address general inquiries regarding program services, disease states, or product related queries based on provided materials
• Offer continuous support on disease states or product-related questions to ensure patient adherence
• Refer the patient to their healthcare providers for clinical questions beyond program materials
• Document patient information and interactions within the electronic patient record
• Conduct ongoing file review and updates to reflect patient journey
• Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
• Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
• Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
• Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
• Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
• Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
• Maintain clear communication with the manager, team and the client regarding the management of patient cases
• Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
• Report Adverse Events / Severe Adverse Events following program procedures
• The Nurse Case Manager will also be assigned other duties and tasks as required from time to time
• May be required to be on standby/ on call as part of this role

Benefits

• medical
• dental
• vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• variety of training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree