Nurse Aide and Unit Secretary

United Health Services • Norwich, NY

5d • $16 - $21

About The Position

The Nurse Aide and Unit Secretary at United Health Services (UHS) Chenango Memorial Hospital serves as a connection between patients, families, and the care team. The role combines direct patient support with clerical and coordination responsibilities to support efficient unit operations, accurate communication, timely access to care, patient comfort, and quality outcomes. The position is in UHS Orthopedics Norwich and is scheduled for 40 hours per week on the day shift.

Responsibilities include welcoming and assisting patients, visitors, and staff; managing unit communications; maintaining patient records and entering information in electronic systems; providing basic patient care; preparing rooms and supporting procedures and transports; and coordinating scheduling and communication across services. The role works under supervision and uses judgment within established protocols to prioritize tasks and escalate concerns appropriately.

The employee must follow confidentiality, infection-control, safety, documentation, and data-security policies, complete required training and competencies, and use proper patient-safety techniques. The position also involves collaborating with the team and maintaining a clean, safe, and welcoming unit environment.

The listed compensation range is $16.35–$21.49 per hour, depending on experience. UHS describes benefits including medical, dental, and vision coverage for eligible employees; PTO; a 403(b) retirement plan with company match; flexible spending accounts; wellness rewards; employee assistance and mental-health support; tuition reimbursement; online courses; leadership programs; clinical ladders; and internal mobility. Other listed offerings include discounted childcare and voluntary pet insurance and legal services.

Requirements

• High school diploma or equivalent.
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
• Up to 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

• Up to 1 year of healthcare experience in any job function.
• Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
• Up to 1 year of experience in the same work environment or setting, such as a hospital, practice, or department/division.

Responsibilities

• Deliver clerical, receptionist, and direct patient care support to help ensure efficient unit operations and a positive patient and family experience.
• Greet patients, visitors, and staff and provide accurate information, directions, and communication updates.
• Answer telephones, relay messages, and coordinate with clinical teams to maintain timely and accurate information flow.
• Assemble, organize, and file patient charts, and enter admissions, discharges, transfers, orders, and charges using electronic systems.
• Assist patients with hygiene, feeding, mobility, and vital signs, and document intake and output.
• Prepare patient rooms, assist with transports, and ensure equipment and supplies are available.
• Coordinate scheduling, pre-operative preparation, and interdepartmental communication to support patient flow.
• Support nursing staff and unit operations to contribute to patient satisfaction, safety, and care quality.
• Prioritize tasks, respond to patient needs, and escalate concerns appropriately within established protocols and supervision.
• Maintain organized workspaces, restock supplies, and support operational readiness.
• Safeguard patient health information and follow HIPAA, confidentiality, infection-control, safety, PPE, and data-security requirements.
• Complete required training, competencies, and ongoing education within established timeframes.
• Use proper body mechanics and patient-safety techniques, including appropriate equipment and positioning practices.
• Accurately document patient information, care activities, and unit tasks in accordance with organizational policies and regulatory standards.
• As applicable to the role, coordinate vendor risk assessments, monitor third-party compliance, and report supply-chain or cybersecurity risks.
• Assist team members, communicate across disciplines, and promote a clean, safe, and welcoming unit environment.
• Demonstrate UHS values and perform additional responsibilities as required to meet department and organizational needs.

Benefits

• Medical, dental, and vision coverage for employees working 24 or more hours per week, starting the first of the month after hire.
• Discounted childcare through Bright Horizons.
• Voluntary pet insurance and legal services.
• PTO accrual starting on day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400 per year in wellness rewards.
• 24/7 employee assistance program counseling and virtual mental-health support.
• PTO donation program.
• Tuition reimbursement.
• Access to more than 100,000 online courses, leadership programs, clinical ladders, and internal mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED