Nurse Account Manager

Guardian Pharmacy•San Diego, CA

1d•$42 - $45•Hybrid

About The Position

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered. For more information, please visit www.guardianpharmacy.com Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.

Requirements

High School Diploma required; Bachelor’s degree preferred
LVN/LPN/RN license required
Valid driver’s license and clean driving record
3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Responsibilities

Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
Manage client expectations and communicate status updates through issue resolution.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
Assist in onboarding activities such as data collection and eMAR support.
Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems.
Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Stay current on industry trends.
Other essential functions and duties may be assigned as needed.