NSR Suites Part Time-100011

Extended Stay America•Saint Peters, MO

4d•Onsite

About The Position

The NSR Suites Part Time position responds to overnight, on-call business needs when the hotel lobby is closed, providing courteous, consistent service that meets quality standards and supports guest satisfaction. The employee is provided with a hotel room for lodging as part of employment and is placed on the overnight on-call schedule. The employee must typically respond within 30 minutes of notification to needs such as guest key or access issues, noise complaints, hotel emergencies, and limited after-hours check-ins. Duties vary by shift and may include working in a GSR capacity and setting up and maintaining breakfast from 5:30 AM to 7:00 AM daily. The role also involves guest services, hotel key control, limited check-in and check-out tasks, bookkeeping, responding to safety and maintenance issues, and maintaining knowledge of hotel policies and systems. Employees may be asked to cover another nearby hotel during critical staffing needs.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals, and to log events and prepare routine correspondence.
Ability to operate the hotel mobile phone.
Ability to speak effectively before customer groups and proficiency in reading and speaking English.
Computer skills, including accessing and accurately entering information into a computer system, Microsoft Office Suite, and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff.
Professional appearance and demeanor.
Self-starter able to prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to follow detailed but straightforward written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to respond to overnight business needs, typically within 30 minutes of notification.
Ability to regularly stand, walk, move promptly through hallways, handle objects, reach, operate a mobile phone, talk, see, and hear; occasional stooping, kneeling, or smelling is also required.

Responsibilities

Work in a GSR capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM.
Respond to calls for check-ins, emergency maintenance issues, guest noise complaints, and safety or security situations.
Maintain control of hotel keys and safeguard them from mishandling or theft.
Log keys in and out when necessary.
Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments when necessary.
Keep abreast of hotel policies, training, and safety procedures.
Provide guests with directions and information about property amenities, services, hours of operation, and local areas of interest when necessary.
Perform bookkeeping activities, including logging events, running reports, and posting payments to guest folios when necessary.
Maintain proficiency in the location's computer and software systems.
Respond to emergencies, communicate with first responders as necessary, address key activation issues, and respond to noise complaints.
Cover another hotel in the area during critical staffing needs when asked.
Perform other duties as assigned by the manager.