NSR Suites Part Time-100011

Extended Stay America•Tempe, AZ

10d•Onsite

About The Position

The NSR Suites Part Time role responds to certain on-call business needs during overnight hours when the hotel lobby is closed. The employee provides courteous, consistent service that meets quality standards and supports guest satisfaction. The position includes hotel-room lodging as part of employment, and the employee is expected to respond to requests—typically within 30 minutes of notification. Requests may involve guest key or access issues, noise complaints, hotel emergencies, or limited after-hours check-ins. The role also works in a Guest Service Representative capacity and sets up and maintains breakfast daily from 5:30 AM to 7:00 AM. Duties vary by shift and may include limited check-ins and check-outs, key control, guest assistance, bookkeeping, and responding to safety or maintenance concerns. Employees may sometimes be asked to cover another nearby hotel during critical staffing needs.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; log events in writing and prepare routine correspondence.
Ability to operate the hotel mobile phone.
Ability to speak effectively with groups of customers and proficiency in reading and speaking English.
Computer skills, including accessing and accurately entering information into computer systems, Microsoft Office Suite, and the Hotel PMS system.
Excellent oral and written communication skills.
Friendly, cooperative manner and patience when dealing with guests and staff.
Professional appearance and demeanor.
Self-starter able to prioritize and handle issues under pressure.
Strong time-management and problem-solving skills.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to follow detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to respond to overnight business needs, typically within 30 minutes of notification.
Regular ability to stand, walk, move promptly through hallways, use hands to finger, handle, or feel objects, reach for tools or controls, operate a mobile phone, talk, see, and hear.
Occasional ability to stoop, kneel, or smell.

Responsibilities

Work in a Guest Service Representative capacity and set up and maintain breakfast daily from 5:30 AM to 7:00 AM.
Respond to calls for check-ins, emergency maintenance issues, guest noise complaints, and safety or security situations.
Maintain control of hotel keys and safeguard them against mishandling or theft.
Log keys in and out when necessary.
Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing keys, and collecting payments.
Stay informed about hotel policies, training, and safety procedures.
Provide guests with directions and information about property amenities, services, operating hours, and local areas of interest.
Perform bookkeeping activities, including logging events, running reports, and posting payments to guest folios.
Maintain proficiency in the location's computer and software systems.
Respond to emergencies, communicate with first responders as needed, address key activation issues, and respond to noise complaints.
Cover another hotel in the area during critical staffing needs when requested.
Perform other duties as assigned by the manager.