NSP Social Services Program Director

Little Flower Children and Family Services of New York•New York, NY

1d•$80,000 - $90,000•Onsite

About The Position

The Director hires, trains, supervises and evaluates all Social Service Staff. In alliance with residential services (and the evidence based/other program approach) assures the provision of quality and timely trauma-informed/strength-based youth and family casework services up to and including discharge/transition planning. This position is highly interactive with youth, staff, families and other stakeholders.

Requirements

Master's degree required, MSW preferred
Minimum of two years’ supervisory experience in juvenile justice/child welfare/residential care required
High energy with a bias for action
Leads by example, with a strong sense of purpose and performance expectations/service excellence
Ability to work flexible hours, including some evenings/weekends
Proven leader with ability to positively influence staff and program
Able to effectively manage crises and conflicts
Practices and drives teamwork within and between service units
Is self-aware, able to reflect on one's thinking, feelings, behavior and personal strengths, weaknesses, and performance
Commitment to professional growth
Writes and speaks persuasively and concisely in ways that build credibility and commitment

Nice To Haves

Former case management experience is a plus

Responsibilities

Demonstrates fidelity to the agency’s service values and organizational imperatives.
Assures Social Service coverage during all business hours and as needed in emergency instances.
Assists in coordinating intake/admissions meetings and paperwork.
Models and assures timely and high-quality psycho-social assessments, one-on-one counseling and trauma-informed casework practice with individual youth.
Chairs Treatment Planning/ Other Conferences as related to resident progress. Attends internal departmental meetings as needed.
Direct involvement in challenging cases, support to Case Planners as needed.
Familiarizes themselves with the youth, supports the team as it relates to the residents’ goals and ensures nurturing relationships with them.
Assures the coordination of all services: residential, medical, clinical, educational, vocational, legal/court calendar, etc.
Promotes permanent connections for the youth. Assures family engagement in the work of the program. Communicates freely with families, including critical information sharing (medical issues, incidents, service updates, etc.).
Performs supervision with staff, at least bi-weekly, to discuss performance, case progress and areas in need of improvement.
Assures development of a comprehensive community transition plan (Aftercare Plan) for every youth.
Assumes liability for both successes and areas for improvement within the department as related to staff performance, resources and program compliance.
Assures appropriate authorization, scheduling, communications, documentation and follow-up to all home visits (youth/family).
Assures timely compliance with all applicable social service-related regs/mandated paperwork and record-keeping (OCFS, ACS, Courts, etc.).
Attends trainings as recommended for program needs, performance enhancement or other.
Serves as a liaison between ACS immigration and educational matters.
Participates in the agency's senior leadership meetings (Leadership Council).
Performs all other duties as assigned.
Remain awake and alert at all times (overnight shift).
Check on youth during the night as prescribed and deal with any/ all issues that may arise (overnight shift).
Assist youth in their morning routines (overnight shift).
Follow protocols when youth are sick (overnight shift).
Follow unit specific household duties as assigned (overnight shift).
Refrain from engaging in personal activities that are not work related (overnight shift).
Notify night-time administrator of any major concerns (overnight shift).