NOW Volunteer Coordinator

City of Vancouver

8d • $4,732 - $7,097 • Onsite

About The Position

As one of the fastest growing cities in the Pacific Northwest, Vancouver is building a city of the future through innovation, sustainable development, excellent leadership and effectively working with an engaged community. Our growth is guided by our core values of livability, sustainability and resiliency, innovation, and equity and inclusion, and we accomplish our work through collaboration, innovation, compassion and empowerment. If who we are speaks to you, and if you’re the type of person who is interested in joining a team whose work impacts ensuring the safety of the Vancouver community then the City of Vancouver may be for you. We’re currently recruiting for a NOW Volunteer Coordinator in the Vancouver Police Department. The primary responsibilities for the job are under the direction of the assigned Patrol Lieutenant, the NOW Volunteer Coordinator oversees all aspects of the Vancouver Police Department’s volunteer program. This includes recruiting, training, and coordinating volunteers to support department operations and community engagement. The NOW Volunteer Coordinator coordinates program development, outreach, scheduling, and volunteer recognition, while maintaining up-to-date policies, goals, and orientation materials. The position ensures volunteers are effectively integrated into department functions and represent VPD’s mission with professionalism and enthusiasm. This is a full-time, regular, non-exempt position. The schedule for this position is M-F, 8am to 5pm. At the City of Vancouver, we are committed to paying our employees fairly, equitably, and competitively. City salaries are structured so that the midpoint of the salary range approximates the amount typically paid for the job in this geographic area. Candidates with experience supporting their ability to come in and hit the ground running may receive a starting salary around the midpoint of the listed salary range. Actual salary at offer is influenced by a host of factors, including a candidate’s relevant experience, education, licensure, certifications, and internal equity. The higher end of the listed pay range indicates the salary growth potential of the position.

Requirements

• One (1) to Two (2) years of related experience working with volunteers, including supervision.
• Equivalent to an Associate's Degree in business administration, public administration, communications, or related field.
• Intermediate skills in Microsoft Word, Excel, Outlook, PowerPoint.
• Possession of: Valid driver’s license.
• Ability to obtain: Criminal Justice Information Services (CJIS) certified within one month of employment.
• Knowledge of Principles, methods, and techniques for a volunteer program
• Knowledge of Methods of recordkeeping and basic descriptive statistical preparation and interpretation
• Knowledge of Methods and procedures of budget development, justification, and cost control
• Knowledge of Application and interpretation of state and federal regulations governing services
• Knowledge of Procedures and methods of program monitoring and evaluation
• Knowledge of Principles and techniques of public relations, public engagement, and interpersonal communication
• Knowledge of Pertinent federal, state and local laws that pertain to: volunteer programs
• Knowledge of Modern office procedures, methods and computer equipment
• Knowledge of Use of department assigned computer and basic software
• Ability to Plan, organize, coordinate, and evaluate programs or projects, including assigning work and monitoring timelines, resources, and outcomes.
• Ability to Communicate clearly and effectively, both verbally and in writing, with a wide range of individuals and groups, including the public, volunteers, and staff.
• Ability to Prepare and present well-organized reports, data analyses, and public presentations; maintain accurate records and documentation.
• Ability to Collect, interpret, and analyze program data to inform decisions and improve service delivery.
• Ability to Exercise sound judgment and make independent decisions within established guidelines and responsibilities.
• Ability to Manage time effectively, prioritize multiple tasks, and meet deadlines in a dynamic environment.
• Ability to Establish and maintain collaborative, respectful, and inclusive working relationships with individuals from diverse backgrounds.
• Ability to Work independently and as a team member under general supervision; contribute positively to a team-centered, service-oriented work environment.
• Ability to Provide high-level customer service; maintain professionalism and a positive public image in all interactions.
• Ability to Demonstrate proficiency in using standard office technologies, including word processing, spreadsheets, databases, and presentation software.
• Ability to Operate a personal computer and department-specific software programs.
• Ability to Maintain regular, dependable attendance and work in alignment with the City of Vancouver’s Operating Principles.
• Ability to Apply interview techniques and support background screening processes.
• Ability to Demonstrate a commitment to valuing differences among people and to being inclusive
• Ability to Show the utmost respect for others, and act as a team player
• Ability to Promote safety as a guiding principle and a regular practice in accomplishing work by focusing on safe practices and complying with safety and health policies and procedures.
• Ability to Recognize unsafe conditions which may be hazardous to an employee or to the public.
• Ability to Works in safe and responsible manner; not putting self or others at risk.
• Ability to Complies with applicable policies and procedures including but not limited to using personal protective equipment, observing warning signs, learning about potential hazards, and reporting all unsafe conditions.
• This position is subject to successful completion of a thorough Vancouver Police background check.

Nice To Haves

• Experience working in law enforcement and/or managing a small program, preferred.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Administers all aspects of the Vancouver Police Department’s Volunteer Program, ensuring alignment with department goals and compliance with applicable policies and procedures.
• Defines volunteer roles, develops program guidelines, and regularly communicates with department staff and volunteers to support operations.
• Collaborates with external agencies and represents the department at public events, community meetings, and outreach efforts.
• Recruits, screens, interviews, and places qualified volunteers based on department needs and individual skills and interests.
• Interprets criminal background checks and references to determine eligibility and selects mentors or team leaders as appropriate.
• Develops new roles and opportunities that support department functions and volunteer engagement.
• Plans and coordinates all volunteer training, including a semi-annual six-week NOW Academy.
• Schedules instructors, facilitates new volunteer orientation, and tracks required training.
• Administers the volunteer management software, maintaining accurate records for service hours, training completion, and volunteer profiles.
• Audits service logs, generates reports, and ensures all records are compliant with City and State retention requirements.
• Prepares regular and specialized reports for program analysis and continuous improvement.
• Develops and distributes marketing and outreach materials including flyers, newsletters.
• Delivers presentations and trainings to public audiences, recruits new volunteers, and promotes community engagement.
• Coordinates special events, public forums, and internal volunteer recognition activities to build morale and increase visibility of the program.
• Maintains inventory for all department-issued volunteer clothing and equipment.
• Orders approved items, tracks distribution, audits inventory annually and ensures timely return of all items upon volunteer separation from the program.
• Drives a City vehicle to various locations in a safe and professional manner.
• Performs other duties and responsibilities as assigned.

Benefits

• Competitive salaries
• Benefits and work environment support and encourage a healthy, balanced lifestyle and ongoing development and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree