Northside Connect Nurse, Connecting Patients with Physicians
About The Position
The Northside Connect Nurse serves as a compassionate and highly competent liaison and a core clinical resource within the Connect Call Center. This nurse acts as a critical access point for Northside Hospital clientele by assessing their needs and connecting them to appropriate hospital providers, clinics, and resources. Utilizing strong clinical judgment and compassionate communication, the nurse ensures patients receive timely guidance and access to care that aligns with their healthcare priorities. This role manages over 10,000 monthly calls, serving as the frontline for key interdisciplinary teams. The nurse demonstrates exceptional critical thinking, active listening, and empathy to ensure patients feel heard, supported, and safely directed. Additionally, this nurse plays a key role in post-discharge care coordination by conducting structured follow-up calls to evaluate recovery progress, identify early signs of complications, reinforce discharge instructions, and remove barriers to prevent hospital readmission. Through proactive outreach and education, the nurse supports safe transitions of care, enhances patient satisfaction, and contributes to improved clinical outcomes.
Requirements
- Bachelor of Science Degree in Nursing and 4 years of clinical experience OR Associate Degree in Nursing with 10 years of nursing experience
- Excellent communication and listening skills.
- Demonstrated assertiveness, coupled with tact and diplomacy.
- Ability to relate well with hospital managers, physicians, and office staff.
- Technical skill in PC based computer systems.
Nice To Haves
- Knowledge of Northside Hospital's medical staff and management team.
Responsibilities
- Serve as a core clinical resource within the Connect Call Center.
- Act as a critical access point for Northside Hospital clientele by ascertaining their needs.
- Seamlessly connect callers to appropriate hospital providers, clinics, and resources.
- Utilize strong clinical judgment and compassionate communication to ensure patients receive timely guidance and access to care.
- Demonstrate exceptional critical thinking, active listening, and empathy during calls.
- Manage over 10,000 monthly calls.
- Serve as the frontline for key interdisciplinary teams within the organization.
- Play a key role in post-discharge care coordination through structured follow-up calls.
- Evaluate patient recovery progress.
- Identify early signs of complications.
- Reinforce discharge instructions.
- Remove barriers that could lead to hospital readmission.
- Deliver proactive outreach and education.
- Support safe transitions of care.
- Enhance patient satisfaction.
- Contribute to improved clinical outcomes across the health system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
