Registered Nurse Triage | CentraCare Connect

CentraCare•Saint Cloud, MN

6h•Hybrid

About The Position

This position is responsible for fielding and triaging patient telephone calls and contacts related to medical needs in the CentraCare Connect Call Center as well as evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety. This requires conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, following established prescription renewal protocols and processes, and working collaboratively with other call center staff to achieve quality and performance standards. Age appropriate care is provided to patients and families. Supports and implements patient safety and other safety practices as appropriate. Maintains professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities.

Requirements

Graduate of an accredited school of nursing
Registered Nurse licensure (RN) current in the State of Minnesota
Basic Life Support (BLS) Current American Heart Association (AHA) Healthcare Provider card per established policy
Ability and skills to communicate information to providers, nursing staff and patient
Strong organization skills and ability to work independently and in a team setting with minimal supervision
Ability to maintain customer service standards

Nice To Haves

Bachelor's Degree in nursing
Phone/clinical triage experience
Electronic Medical Record Experience
Previous knowledge of anticoagulation therapy standards and practice

Responsibilities

Fielding and triaging patient telephone calls and contacts related to medical needs in the CentraCare Connect Call Center
Evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety
Conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients
Providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients
Following established prescription renewal protocols and processes
Working collaboratively with other call center staff to achieve quality and performance standards
Providing age appropriate care to patients and families
Supporting and implementing patient safety and other safety practices as appropriate
Maintaining professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities