About The Position

The Shop & Marketing Associate position welcomes guests to the Guild and is responsible for supporting the operations of the Guild’s gift shop and galleries. The Associate also helps in developing and implementing outreach and promotional campaigns to boost awareness and attendance for a broad slate of arts events spanning visual arts, theater, music, and arts education.

Requirements

  • Strong oral and written communication skills
  • Experience with the major social media platforms including Facebook, Instagram, & YouTube
  • Knowledge of social media analytics to track audience engagement and campaign performance
  • Ability to work independently
  • Strong organization and time management skills

Nice To Haves

  • Customer service
  • Social media
  • Graphic design

Responsibilities

  • Regularly serve as point of sale receptionist in the Guild gift shop
  • Processing sales transactions of merchandise, tickets, and class registrations
  • Packaging merchandise to customer’s specifications
  • Assisting customers with questions
  • Tracking attendance in gift shop and gallery
  • Answer Guild phones and direct calls or take messages
  • Review and analyze the Guild existing social media plan and campaigns on Facebook and Instagram
  • Make thoughtful recommendations for effective revisions to the social media plan that aims to increase the effectiveness of our use of each platform
  • Assist with the design and execution of social media campaigns
  • Manage and track event postings on Facebook
  • Take over Instagram/Arrange for takeovers during agreed upon times
  • Track social media analytics/insights to identify high performing ideas and campaigns
  • Other duties as determined or assigned
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