North American Benefit Plan Analyst

Lineage Logistics•Farmington Hills, MI

5d•Remote

About The Position

The North American Benefit Plan Analyst provides analytical and operational support for the organization’s benefit and wellness programs, focusing on vendor support, plan administration, financial analysis, compliance, and program effectiveness. The analyst partners with the Benefits team, third-party advisors, vendors, and internal stakeholders to support effective benefit administration and ongoing program evaluation. The role applies working knowledge of benefit programs and established processes to complete assigned analyses, audits, reporting, and program activities. It also supports more complex initiatives and escalates matters requiring advanced expertise, interpretation, or decision-making to more senior Benefits team members. This is a remote opportunity for candidates located in the US Eastern or Central Time Zones.

Responsibilities

Support benefit vendor and partner RFP activities by gathering data, preparing materials, and coordinating assigned tasks.
Review vendor and partner performance against established SLAs and escalate issues or trends requiring follow-up.
Coordinate with vendors and third-party advisors to resolve routine program and service issues.
Maintain documentation and reporting related to vendor performance and program activities.
Conduct benefit billing audits and review invoices and payments to identify discrepancies and support accurate, timely processing.
Provide analytical support for quarterly and annual benefit planning, budgeting, and forecasting.
Compile and analyze benefit plan data to identify trends and support program decision-making.
Work with third-party advisors to gather information and support assessments of plan performance and potential optimization opportunities.
Prepare routine reports, analyses, and presentations for the Benefits team and business stakeholders.
Support required regulatory reporting and compliance activities for assigned benefit programs.
Gather and validate data for regulatory reporting, audits, and other compliance requirements.
Maintain accurate records and documentation for compliance and program administration.
Escalate potential compliance issues or exceptions to appropriate Benefits team members.
Support case management activities for high-cost claimants in partnership with the Benefits team, vendors, and other appropriate resources.
Research benefit-related questions and issues and coordinate with vendors or advisors to support resolution.
Identify recurring questions or issues and bring trends to the attention of more senior Benefits team members.
Provide data, analysis, and administrative support for labor negotiations and M&A activities as needed.
Support benefit-related projects, program enhancements, and process improvements.
Coordinate assigned activities and maintain project documentation to support timely completion of Benefits initiatives.