North American Multi-Unit Pricing Analyst

Gordon Food Service•Michigan, MI

1d•Hybrid

About The Position

The North American Multi-Unit Pricing Analyst manages a portfolio of multi-unit customers across market segments by interpreting, analyzing, and implementing pricing contracts and proprietary costed materials, including components of customer sell price. The analyst implements customer pricing accurately, serves as the customer’s point of contact for pricing support, and investigates and resolves customer margin issues using systems and reporting tools to support profitability. The role also works with vendors on onboarding, new vendor lanes, customer pricing contract compliance, bill-back discrepancies, and resolution, while upholding pricing integrity for internal and external customers. This position manages customer and vendor contracts, implements and verifies pricing, investigates discrepancies, processes applicable credits and vendor deductions, and provides reports to support account management. It supports customers and internal teams on pricing matters, participates in new customer implementation and exit processes, and builds vendor relationships while researching vendor credit, deduction, and bill-back issues. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a hybrid arrangement of four days in the office and one day working from home.

Requirements

Three to five years of previous business experience, or an equivalent combination of education, training, and experience.
Knowledge of principles and processes for providing customer service, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to solve problems and develop solutions to complex business issues while balancing customer needs with Gordon Food Service business practices.
Self-directed, with the ability to manage competing priorities, repetitive work, workload fluctuations, and ambiguity.
Attention to detail, problem-solving, organizational, and time-management skills.
Excellent written, verbal, organizational, and communication skills.
Strong mathematical aptitude.
Social perceptiveness, including awareness of others’ reactions and understanding why they react as they do.
Negotiation skills and the ability to build consensus or reconcile differences.
Positive attitude and commitment to personal and professional success.
Ability to accomplish multiple and diverse assignments.
Ability to work independently and in a team environment.
Ability to refer to policies and practices for guidance.

Nice To Haves

Bachelor’s degree in Business Management or a related field.
Accounting or finance background.

Responsibilities

Manage the collection, retention, organization, analysis, and implementation of customer and vendor contracts for a portfolio of concepts in multiple market segments.
Use pricing systems to implement customer contract pricing.
Collaborate with teams to ensure accurate costs for proprietary materials and customer sell prices.
Collaborate with Capstone to implement proprietary freight costs and ensure accurate freight rates and delivery methods.
Oversee contract material expirations using SAP reports and macros.
Verify customer pricing and accuracy through internal and external price verifications and audits.
Research and resolve cost and pricing discrepancies to ensure accurate margins.
Research and execute customer credits when applicable.
Calculate and request vendor direct deductions to generate, retain, and recover margin.
Provide reporting and data to assist account management in decision-making.
Comply with defined best practices and pricing procedures; serve as a subject matter expert on inbound and outbound pricing conditions.
Serve as the primary business contact for customers and Leadership, Supply Chain, Purchasing, and Operations teams regarding cost, pricing inquiries, and support.
Collaborate with Multi-Unit support team members to maintain business relationships.
Ensure all components of customer contracts, including rebates, distribution fees, and invoice fees, are accurately in place.
Analyze weekly margin reports, correct inaccuracies, and communicate with stakeholders.
Participate as a core member in new customer implementation and exit processes.
Enforce documented pricing standards and protocols.
Build and maintain vendor relationships and communicate with vendors through Gordon Supplier Plus.
Review reporting daily and collaborate with cross-functional teams to resolve vendor credit and deduction issues.
Research and reconcile vendor bill-back discrepancies and submit repayment when necessary.
Solicit vendor information needed to create new vendors and expand the Gordon Food Service distribution network.
Perform other duties as assigned.