North America People Operations Leader

Aon Corporation•Chicago, IL

6d•Hybrid

About The Position

Looking for a leadership opportunity where you'll influence senior partners, own critical processes, and lead People Operations across North America? This role sits in the People Organization (HR) and is the point of contact for all areas of People Operations. This is a hybrid position with the flexibility to work from home and in our Chicago office three days per week. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed.

Requirements

Significant experience in HR operations/Operations or a related shared services environment, preferably with regional or multi‑country scope
Demonstrated experience leading operational teams across multiple HR process areas and through periods of change or growth
Proven ability to design and manage SLAs, KPIs, and SOPs, and to use data and metrics to drive performance and decision‑making
Experience working with HR systems, case management, and workflow tools, and comfort with introducing and embedding new technologies and processes.
Strong people leadership skills, including coaching, performance management, and building high‑performing teams.
Excellent stakeholder management and communication skills, with the ability to influence and collaborate across geographies, cultures, and functions.
Strong process and continuous improvement mindset, with a track record of simplifying, standardizing, and automating processes.
Bachelor’s degree or equivalent work experience required

Nice To Haves

PHR Certification or equivalent desired

Responsibilities

Plan and manage team capacity, work allocation, and coverage across multiple processes and queues, ensuring support for peak periods, regional time zones, and urgent or sensitive matters
Support cyclical HR activities (e.g., performance and compensation cycles, benefits renewals and enrollment, engagement initiatives) from an operational execution and readiness perspective
Ensure that new or evolving HR services can be successfully transitioned into regional People Operations, including defining scope, processes, controls, knowledge content, and success measures
Design, implement, maintain and assess performance of benchmarks, SLAs, and operating standards that define expectations for quality, timeliness, and colleague experience
Oversee HR operational knowledge bases and colleague‑facing content (e.g., HR portal, FAQs, standard communications) in partnership with the People Org, ensuring content is current, clear, and operationally feasible
Partner with HR Technology, Data & Analytics, and global Ops to standardize processes and leverage tools, digitization, and automation where possible
Coordinate with Internal Audit, Compliance, and other control functions as needed to prepare for and respond to audits and reviews
Oversee relationships with third‑party providers supporting regional People ops, working with Procurement and HR to assess performance, conduct regular service reviews, resolve critical issues, and assess opportunities for improvement or change
Lead or support transition and change activities when new work, new processes, or new tools are introduced into People Operations (including operational readiness planning, UAT, training, and cutover support)
Oversee service recovery for escalated issues or service failures, ensuring root causes are addressed and takeaways are embedded into processes and controls