North America Maintenance and Services Lead

Infosys

1d•Hybrid

About The Position

The M&S Procurement Lead will lead end-to-end execution of the Manufacturing Services program for the United States and Canada, delivering service excellence, spend consolidation, and measurable value outcomes. The role is the single point of accountability for commitments across customer satisfaction (CSAT), turnaround time (TAT), spend productivity, and value deliverables, while aligning regional strategy with plant-level execution. The position leads Maintenance & Services procurement strategy and cost savings, category management and source-to-contract activities, stakeholder and change management, strategic supplier relationships, operational service delivery, and internal and external governance. It also provides leadership and coaching to team members and drives annual business targets and performance goals.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
At least 4 years of relevant work experience.
Applicants for employment in the U.S. must possess work authorization that does not require employer sponsorship for a visa.

Nice To Haves

12–18+ years in sourcing.
Experience in MRO and services categories.
Strong background in services delivery and transformation programs.
Proven ability to deliver savings and working capital impact.
Experience leading high-performing teams.
Experience in food manufacturing or a large engineering or automotive manufacturing organization.
Experience dealing with aggregators is a plus.

Responsibilities

Identify and execute cost savings opportunities; build and manage the savings pipeline and deliver savings targets across Maintenance & Services spend.
Improve payment terms and optimize inventory.
Lead sourcing initiatives across Maintenance & Services categories; drive spend consolidation and preferred supplier utilization.
Support contract negotiations and supplier agreements, and ensure procurement compliance and governance.
Drive adoption of procurement processes and tools; partner with plant, engineering, manufacturing, and finance teams.
Lead change management initiatives and align regional strategy with local plant execution.
Manage strategic supplier relationships, supplier performance, and accountability to drive long-term value and continuous improvement.
Own service excellence metrics, deliver greater than 95% turnaround time compliance, improve customer satisfaction, and drive guided buying and catalog adoption.
Lead internal and external governance meetings; manage escalations and key sourcing initiatives.
Provide leadership and coaching to team members and drive annual business targets and performance goals.