North America Billing Manager

Motorola Solutions•Chicago, IL

1d•Hybrid

About The Position

The Billing Manager leads the North America Project Billing Team and reports to the North America Senior Credit Manager. This role is responsible for overseeing the end-to-end project billing process, ensuring invoices are accurate and issued in compliance with contract terms, and adhering to GAAP and company policy. The Manager provides direct team supervision, mentorship, and drives process improvement initiatives. This role will be on a hybrid schedule based out of our Chicago, applicants should expect to be in office a couple of times per month.

Requirements

Bachelor's Degree with 5+ years of Accounting or Finance experience.
5+ years in Accounts Receivable, Accounting Operations, or Order-to-Cash (OTC), complemented by at least 3+ years in a dedicated leadership or management capacity.
Advanced knowledge of Oracle, Salesforce, HighRadius, and Tableau.
Expert-level command of Microsoft Office and Google Workspace.
Demonstrated success in training and motivating diverse teams, fostering a high-performance culture through mentorship and open, constructive feedback loops.
Exceptional interpersonal and communication skills, with the ability to partner effectively across international teams and maintain a customer-centric approach.
Proven ability to thrive in large, complex environments, with an inherent sense of urgency and the flexibility to re-prioritize workloads without compromising quality.
Meticulous attention to detail and a strong "follow-through" mindset, particularly when navigating the unforeseen challenges of a global OTC ecosystem.

Responsibilities

Oversee the end-to-end project billing process, ensuring invoices are accurate and issued in compliance with contract terms.
Act as the final gatekeeper to ensure project milestones have been met before issuing invoicing.
Maintain meticulous documentation of the billing processes for internal and external audits, ensuring all billing aligns with GAAP and company policy.
Direct management of the project billing team, including workload distribution, performance evaluations, and daily oversight of billing operations.
Foster a culture of continuous improvement through regular 1:1 coaching, providing actionable feedback and creating clear professional development paths for team members.
Work closely with Project Managers, AR Analysts, and other internal stakeholders to forecast billing and resolve billing discrepancies.
Generate monthly reports on billing variances and unbilled revenue.
Identify opportunities for process optimization and lead the implementation of automated workflows to increase accuracy and reduce manual intervention.
Operates with high autonomy and discretion over the NA Project Billing Team.
Handles the end-to-end project billing process and serves as the final decision point for validating project milestones prior to invoicing.
Acts as the primary escalation point for billing discrepancies and process issues.