North America Asset Manager Client Services, VP

State Street • Kansas City, MO

1d

About The Position

Who we are looking for The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for Daily servicing of the account, SLA requirements etc., New services and/or changes to service and associated billing adjustments Escalation of service Issues and/or performance concerns Coordinating Standard KPI and Service Level Meetings Acting as the client’s sponsor when working with internal State Street teams Query resolution Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc. What we value These skills will help you succeed in this role Client Service Management: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns. Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues. Service Delivery Oversight: Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations. Issue Resolution: Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions. Persuade and influence colleagues at all levels. Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN. Client Communication: Proactively communicating with clients about service updates, market changes, and relevant information. Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed. Strategic Planning: Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth. Influence others in preparing various statuses, activity and performance reports for senior management. Team Leadership: Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items. Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients Oversee and recommend best practices, and educate others on their implications. Recognized authority across the organization and externally Operate with minimal supervision in a complex environment Company-wide impact/ influence

Requirements

• 10-12 years of financial services experience, in operational, technology, product management, or project capacity
• Strong collaboration and influencing skills
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership
• Client Service Management: Building and maintaining strong relationships with key clients, acting as a primary point of contact for their needs and concerns.
• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues.
• Service Delivery Oversight: Ensuring that State Street's services are delivered effectively and efficiently to clients, meeting their specific requirements and expectations.
• Issue Resolution: Addressing and resolving client issues, escalating problems when necessary, and working with internal teams to find solutions.
• Persuade and influence colleagues at all levels.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.
• Client Communication: Proactively communicating with clients about service updates, market changes, and relevant information.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Strategic Planning: Contributing to the development and implementation of strategies to improve client satisfaction, retention, and revenue growth.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Team Leadership: Positive engagement is critical. The role needs to take ownership and accountability for ensuring the client experience is positive, their queries can be addressed quickly and they have appropriate timeline and line of sight on all open items.
• Depending upon the size of the client a Client Service Vice President can expect to service a group of like clients
• Oversee and recommend best practices, and educate others on their implications.
• Recognized authority across the organization and externally
• Operate with minimal supervision in a complex environment
• Company-wide impact/ influence

Responsibilities

• Daily servicing of the account, SLA requirements etc.
• New services and/or changes to service and associated billing adjustments
• Escalation of service Issues and/or performance concerns
• Coordinating Standard KPI and Service Level Meetings
• Acting as the client’s sponsor when working with internal State Street teams
• Query resolution
• Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees