Nordic Lodge Lead - Winter 2026/27

POWDR • Bend, OR

5d • Onsite

About The Position

The Nordic Lead ensures an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. This is a non-supervisory position that requires a high level of proficiency with the Nordic Center’s ticketing, rental, and retail sales operations. The Nordic Lead should have a strong understanding of the Nordic Center’s daily lodge operations, advanced level RTP experience, attention to detail, and superb customer service skills. The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures. This is a part-time winter seasonal position, and hours may fluctuate during the season.

Requirements

• 1+ year in a guest service-based position, Nordic setting preferred.
• High School equivalent preferred, ability to follow and give directions
• Current and proficient computer skills
• Cash handling
• Use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, & ice chipper.
• Able to stand for long periods of time.
• Reach, lift, push, pull, and perform outdoor chores in inclement weather.
• Able to Nordic ski at an intermediate level.
• Knowledge of and proficiency in Nordic skiing.
• Guest service skills required.
• OLCC and OR Food Handler’s cards preferred.

Nice To Haves

• Advanced level RTP experience

Responsibilities

• Opening and closing duties of daily business and facilities.
• Efficient, accurate ticketing, rental, and retail sales. Provide support as needed to Lodge Staff to carry out these tasks as well.
• Lesson Program sales. Advanced experience in RTP is required to effectively book lessons in this role. Current computer skills are required, and RTP training will be provided.
• Answering a wide range of customer questions via phone and in-person with accurate information and friendly customer service.
• Monitoring of ticket stock and office supplies
• Daily inspections and oversight of rental equipment repairs and maintenance
• Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise.
• In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required
• Gracious and effective handling of all guest and employee concerns and problems
• Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues.
• Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short-staffed. Flexibility and willingness to work in a team setting.
• Assist in training new employees in department procedures
• Assist with Nordic Center event planning and execution as directed by Manager
• Assist in developing content for the Nordic Center’s social media

Benefits

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access to other POWDR resorts & 50% day passes at IKON pass resorts

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED