Nordic Staff/Instructor Level I

Sundance Mountain Resort•Provo, UT

2d•Onsite

About The Position

The Nordic Center Staff/Instructor Level I assists with all aspects of Nordic Center operations. The role combines guest service, retail and rental operations, Nordic ski instruction and tours, equipment maintenance, facility and trail upkeep, and support for environmental programs. The position requires the ability to Nordic ski and includes work outdoors in winter weather. Hours are variable, generally between 8:30 a.m. and 5:30 p.m., with work until 10 p.m. for night-skiing events. Weekends and holidays are required. The position is listed as part-time or full-time seasonal, with a rate of pay of $17.00 per hour. The employee welcomes guests, provides information about the Nordic Program, sells trail tickets and merchandise, supplies area maps, and handles register transactions. The employee rents and distributes equipment, maintains rental equipment including waxing with a belt waxer, schedules and teaches lessons, and guides tours. A Level I instructor can teach beginning through intermediate Classic skiing. The employee also assists with night-skiing operations, snow removal, trail maintenance, basic snowmobile operation in specified response situations, and the on-mountain recycling program. All Sundance representatives are expected to promote the resort's guiding principles, provide excellent service, demonstrate job and product knowledge, cooperate with colleagues and supervisors, maintain confidentiality as directed, follow company policies and standards, protect company assets, and represent Sundance positively. Employees are also expected to support environmental programs and follow the department dress code and personal appearance policy. Sundance will reasonably accommodate employees with religious beliefs or disabilities that affect compliance with the appearance policy.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Previous instruction and customer service experience required; ski-industry experience preferred.
Ability to Nordic ski.
Must be at least 16 years old.
Ability to operate two-way radios for communication with other staff.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to follow detailed but straightforward written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to meet the listed physical demands, including standing, walking, snowshoeing, cross-country skiing, handling objects, and lifting or moving the described weights.
Work weekends and holidays; variable shifts may include evening work until 10 p.m. for night-skiing operations.

Nice To Haves

Education in recreation or sales.
Coaching experience.
Track experience and knowledge of Nordic equipment.

Responsibilities

Greet guests upon arrival at the Nordic Center.
Provide guests with information about the Nordic Program and area maps, and assist with trail-ticket purchases.
Share Sundance's land-preservation story and environmental commitment when appropriate.
Assist guests with merchandise purchases and sell hard and soft goods.
Disburse rental and demonstration equipment and handle cash and credit-card register transactions.
Maintain rental equipment, including waxing with the belt waxer.
Schedule and teach Nordic lessons; Level I instructors teach beginning through intermediate Classic skiing.
Serve as a ski instructor and tour guide.
Follow protocols to protect students from inappropriate behavior and uphold Sundance's zero-tolerance standard for sexual abuse and molestation.
Remove snow from the facility and roofs.
Support night-skiing operations, including equipment rentals, trail-pass sales, and closing operations, and be available until 10 p.m. on most operational evenings.
Use a snowmobile with basic operating knowledge when needed for Medical First Responder duties or the Lost Skier Protocol.
Maintain ski trails, including shoveling and pruning.
Support the on-mountain recycling program.
Promote Sundance's guiding principles, service standards, values, departments, amenities, and programming.
Provide excellent service to internal and external guests; work cooperatively with colleagues and supervisors; meet business demands and deadlines; and manage time appropriately.
Maintain confidentiality as directed, comply with Sundance policies and standards, protect Sundance assets, and act as a positive ambassador for Sundance.
Support and participate in environmental programs, including waste reduction, recycling, energy conservation, sustainable product use, environmental education, pollution reduction, habitat restoration, and carpooling.
Follow the department dress code and personal appearance standards, including wearing a nametag while on duty.