NorAm Training Operations Intern

BSI

3d • Remote

About The Position

If you’re a college or graduate student who enjoys staying organized, thrives in fast-paced environments, and wants meaningful, real-world experience, this internship is an exciting opportunity to build practical skills while supporting a growing training operation across the United States and Canada. As a Training Operations Intern, you’ll support the Assurance Training team with the coordination and administration of both virtual and in-person training programs. You’ll gain hands-on exposure to training delivery, learner communications, scheduling, logistics, and business systems such as Learning Management Systems (LMS) and Salesforce. This is more than an internship, it’s an opportunity to learn how large-scale training programs come together behind the scenes while developing skills that can support future career growth in operations, training, customer experience, or other business support functions. Throughout the internship, you’ll work alongside a collaborative and supportive team, gain valuable professional experience, and have opportunities to take on broader responsibilities as your skills and confidence grow.

Requirements

• Currently enrolled in a Bachelor’s degree program (or higher) at the time of the internship
• Strong attention to detail and comfort working with spreadsheets and structured data
• Clear and professional written and verbal communication skills
• Proficiency with Microsoft Office tools (Excel, Outlook, Word) and collaboration tools such as Microsoft Teams
• Highly organized, dependable, and able to manage multiple tasks
• English proficiency required

Nice To Haves

• Spanish or French is a plus

Responsibilities

• Coordinate and support virtual and in-person training sessions, gaining hands-on experience with scheduling, rosters, calendars, and learner communications from start to finish.
• Support logistics for instructor-led training, including venue coordination, room setup requests, materials preparation, and on-site readiness.
• Maintain accurate learner and course data in a Learning Management System, understanding how enrollments, attendance, and completions impact reporting and customer experience.
• Communicate professionally with learners, instructors, and internal stakeholders by monitoring shared inboxes, responding to common questions, and sending standardized training communications.
• Prepare training sessions for delivery by confirming links and materials, providing basic virtual troubleshooting, and escalating issues appropriately
• Update and manage training-related data in Salesforce, learning why data accuracy matters across sales, operations, and reporting.
• Maintain trackers and assist with routine reports on enrollment, attendance, and feedback, building foundational skills in operational reporting and process improvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern