About The Position
The Training Operations Coordinator plays a critical role in helping deliver seamless, high-quality training experiences across the United States and Canada. Supporting both virtual and in-person programs, this role is ideal for someone who is highly organized, detail-oriented, and energized by keeping moving pieces aligned in a fast-paced, collaborative environment. In this role, you’ll work closely with internal teams, instructors, clients, and learners to coordinate training logistics, scheduling, communications, and system updates from initial planning through post-training follow-up. You’ll help ensure every training session runs smoothly while contributing to an exceptional learner experience and supporting the operational success of the Assurance Training team. This is a great opportunity for someone who enjoys problem-solving, thrives on organization, values strong customer service, and wants to grow their experience within training operations, coordination, and business support. You’ll gain exposure to a variety of systems and stakeholders while playing a meaningful role in supporting training delivery across a dynamic and growing business.
Requirements
- A Bachelor’s degree in Education, Business Administration, Human Resources, Project or Event Management, or a related field (or equivalent experience)
- 2–4 years of experience in training coordination, program administration, or customer service within a corporate or professional services environment
- Demonstrated experience supporting both virtual and in-person training events, including live session coordination
- Strong organizational, time management, and prioritization skills, with the ability to manage multiple initiatives simultaneously
- High attention to detail with proven ability to maintain accurate schedules, documentation, and data across systems
- Clear, professional written and verbal communication skills, paired with a strong customer service mindset
- Proficiency with Microsoft Office (Excel, Outlook, Word), collaboration tools such as Microsoft Teams, Learning Management Systems (LMS), and CRM platforms (e.g., Salesforce)
- English required
Nice To Haves
- French, Spanish or Portuguese a plus
Responsibilities
- Plan, schedule, and coordinate virtual and in-person public and private training programs, managing execution from initial setup through completion
- Manage all instructor-led training logistics, including venue arrangements, catering, room setup, technology requirements, and vendor coordination
- Maintain accurate and up-to-date course, learner, and instructor records in the Learning Management System (LMS), including scheduling, attendance, and completions
- Serve as the primary point of contact for learners and instructors, addressing inquiries related to course access, certificates, payments, scheduling, and logistics
- Support live training delivery by providing basic troubleshooting, monitoring enrollments, cancellations, and occupancy levels, and escalating issues as needed
- Update and validate training-related data in Salesforce, maintain internal trackers and reports, support administrative and financial processes, and contribute to continuous process improvement initiatives
Benefits
- Fixed-Term Contract (6+ Months)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
