Nonprofit Success Manager

Goodstack • New York State, Massachusetts, Colorado, Delaware, Florida, California, New York State, Massachusetts, Colorado, Delaware, Florida, California

1d • $50,000 - $60,000 • Remote

About The Position

Goodstack is seeking a proactive, empathetic, and process-driven Nonprofit Success Manager to connect and support nonprofits with the tools they need to run their missions. In this role, you will be the first point of contact for nonprofit leaders exploring Goodstack. You will reach out to inbound leads, guide them through our platform, and help them understand how Goodstack can transform their tech stack and funding workflows. This role is ideal for someone who thrives on meaningful conversations, loves solving problems, and wants to make a tangible social impact.

Requirements

• +1 year of professional experience in sales, support, or another customer-facing role.
• Experience managing a high-volume pipeline and selling or engaging through multiple channels.
• Strong active listening and storytelling skills with the ability to connect authentically.
• Exceptional written and verbal communication with attention to tone and clarity.
• A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
• A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.

Nice To Haves

• Experience in the nonprofit or social impact sector.
• Previous SDR, CSR experience in a SaaS or technology company.
• Familiarity with HubSpot or similar CRM tools.

Responsibilities

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support
• Conduct deep discovery calls to uncover challenges and opportunities.
• Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
• Become a product expert and confidently explain technology features and value to nonprofits.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share insights that help refine our process and strengthen the customer experience.
• Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

Benefits

• Salary reviews and share options
• Goodstack’s Workplace Giving
• Private Health Insurance
• On Tuesday, lunch is on Goodstack
• $300 Brighten your day annual budget
• $1,200 Learning & development annual budget
• Goodstack library
• Paid days off to volunteer for non-profit causes
• Paid days to attend conferences
• Paid day off on your birthday!
• 25 days annual leave, plus paid public holidays
• Paid sick leave
• Paid wellness leave
• Flexible working hours
• WFH budget upon joining
• Ecologi Carbon Offsetting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed