Non-student Hourly Help Desk Technician
University of North Texas System•Denton, TX
•Onsite
About The Position
The UNT IT Help Desk provides technical support for UNT-supported systems (myUNT, Canvas, Microsoft 365, Wi-Fi, etc.) to the UNT community. We provide support to UNT students, faculty, and staff via email, phone, trouble tickets, live chat, and walk-up support. The UNT IT Helpdesk is part of Administrative IT Services (AITS). As a Help Desk Technician, you will take part in providing customer support to the UNT community.
Requirements
- Excellent written and oral communication skills
- Good understanding of computers, mobile devices, and other tech products
- Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
- The ability to diagnose and resolve basic technical issues
- Proficiency in English
- Strong critical and analytical thinking skills
Nice To Haves
- Experience in an Information Technology role
- Experience working in a Customer Service or Call Center role
Responsibilities
- Identify and suggest improvements in procedures and services
- Documenting work in our ticketing system (ServiceNow)
- Escalating unresolved issues to the next level of support personnel
- Determining the best solution based on the issue and details provided by customers and walking them through the problem-solving process.
Benefits
- For information regarding our Benefits, click here [https://hr.untsystem.edu/benefits/index.php].
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
