Non-Profit Operations Manager

Let'S Go•Baltimore, MD

About The Position

In coordination with the Executive Director and leadership team, plays a key role in advancing the organization’s mission of economic success through workforce development by driving operational excellence, strengthening infrastructure, and ensuring effective service delivery. Supports strategic planning and execution to expand LET’S GO’s impact across the communities it serves. Responsible for overseeing all operational functions of the organization, ensuring alignment between strategy and execution across programming, development, finance, and administrative functions. The NPOM is integral in establishing and maintaining a positive and productive culture, effective systems, policies, and processes to support organizational growth, efficiency, and sustainability.

Requirements

Proven ability to lead, inspire, and manage cross-functional teams
Exceptional organizational and problem-solving skills
Strong interpersonal and communication skills
Ability to manage multiple priorities in a fast-paced environment
Passionate commitment to LET’S GO’s mission and values
High ethical standards and integrity
Collaborative and solutions-oriented leadership style
Adaptable and resilient in a growing organization
3–5+ years of progressive leadership experience, including senior operational roles
Demonstrated success in scaling operations and implementing organizational systems
Strong financial acumen and experience managing budgets and performance metrics
Bachelor’s degree or equivalent experience required

Nice To Haves

Experience in nonprofit, education, or mission-driven organizations preferred

Responsibilities

Partner with the Executive Director to implement the organization’s strategic plan
Develop and implement operational strategies that support organizational growth and sustainability
Oversee day-to-day operations across all departments to ensure efficiency, alignment, and accountability for timely execution of essential tasks.
Actively promote and integrate culture and brand identity in every aspect of the compan's operations, events and projects
Establish and monitor key performance indicators (KPIs) to measure organizational effectiveness
Identify operational risks, inform the Executive Director, and implement mitigation strategies
Assist the Executive Director with company-wide planning processes (quarterly and annual)
Lead, mentor, and support the senior leadership team
Support talent development, succession planning, and organizational design
Ensure alignment between programming, development, finance, and operational priorities
Oversee budgeting, forecasting, and financial performance
Ensure efficient allocation of resources aligned with organizational priorities
Monitor operational expenses and identify opportunities for cost optimization
Support audit readiness and risk management initiatives
Ensure compliance with all legal, regulatory, and organizational requirements
Support the Executive Director in preparing operational reports and updates for the Board of Directors