Non-EDI Collections Specialist

Select • Gainesville, TX

12d • Onsite

About The Position

As a Collections Specialist, you will play a crucial role in ensuring the timely collection of outstanding debts owed to the company. Your primary responsibility will be to manage a portfolio of accounts, reaching out to customers who have overdue payments and working to secure payment arrangements. You will employ a combination of communication skills, negotiation tactics, and problem-solving abilities to resolve outstanding balances while maintaining positive relationships with clients. This role demands a keen attention to detail, excellent organizational skills, and a commitment to meeting collection targets.

Requirements

• Proven experience in collections, accounts receivable, or a similar role.
• Strong knowledge of collection techniques, credit policies, and accounting principles.
• Excellent communication and interpersonal skills, with the ability to effectively negotiate and influence others.
• Proficiency in using collection software, customer relationship management (CRM) systems, and Microsoft Office applications.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Nice To Haves

• Bachelor's degree in finance, accounting, business administration, or a related field preferred.

Responsibilities

• Monitor and manage a portfolio of accounts receivable.
• Identify delinquent accounts and prioritize collection efforts based on account aging.
• Initiate contact with customers via phone calls, emails, and letters to request payment of overdue invoices.
• Investigate and resolve discrepancies or disputes related to billing or payment issues.
• Negotiate payment plans or settlements with customers in accordance with company policies and procedures.
• Maintain accurate records of all collection activities and customer interactions.
• Update account information and payment statuses in the company's collections software, Sailfin.
• Prepare regular reports on collection efforts, aging of accounts, and cash flow projections for management review.
• Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
• Build and maintain positive relationships with customers to facilitate successful collections and encourage repeat business.
• Adhere to company policies and procedures related to credit and collections.
• Collaborate with internal stakeholders, including sales and operations, to resolve customer issues and improve collection processes.
• Participate in regular meetings with team members to discuss collection strategies, share best practices, and identify opportunities for improvement.

Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level