EDI Support Specialist

SMART TECH SKILLS LLC

1d•Remote

About The Position

The Technical Operations / EDI Support Specialist provides hands‑on support for EDI onboarding, implementation, and customer operations within a SaaS platform environment. This role is highly customer‑facing and focuses on configuring integrations, supporting transaction processing, and troubleshooting technical issues. The position works closely with project and technical teams to ensure smooth onboarding and ongoing operational stability for customer implementations.

Requirements

3 or more years of experience supporting EDI implementations, onboarding, or integrations
Working knowledge of EDI X12 standards
Experience supporting EDI transaction sets including 832, 850, and 810
Strong troubleshooting and analytical skills
Experience working directly with customers or business users in a support capacity
Ability to manage multiple parallel implementations and priorities
Strong written and verbal communication skills

Nice To Haves

Experience supporting SaaS platforms or cloud-based applications
Basic understanding of APIs and integration troubleshooting
Experience using Postman for API testing
Experience using HubSpot CRM and Jira
Experience in foodservice, hospitality, restaurant technology, supply chain, or distribution environments
Experience in roles such as EDI Analyst, Integration Support Specialist, or Technical Support Analyst

Responsibilities

Support customer onboarding activities and manage multiple EDI implementations simultaneously
Configure, test, and validate EDI connections and integrations
Assist customers through implementation, testing, and go‑live processes
Handle high‑volume onboarding workload with consistent accuracy and efficiency
Monitor and support EDI transactions, including 832, 850, and 810 transaction sets
Troubleshoot integration issues, data discrepancies, and transaction failures
Investigate and resolve customer‑reported technical issues in a timely manner
Serve as a primary point of contact for customer inquiries and support requests
Provide high‑quality support via email, meetings, and ticketing systems
Communicate technical concepts clearly to non‑technical users
Maintain a strong customer service focus in all interactions
Support basic API troubleshooting and validation using tools such as Postman
Assist with integration issues across proprietary EDI platforms and external systems
Work collaboratively with internal teams to resolve integration challenges
Document customer interactions, configurations, and implementation progress
Track issues, bugs, and enhancements using Jira
Utilize CRM tools such as HubSpot to manage communication and activity tracking
Maintain accurate records for auditability and operational continuity
Partner with technical, project management, and support teams to resolve issues
Support day‑to‑day operational activities within the platform
Contribute to process improvements and onboarding efficiency