Non-Attorney Represented Bodily Injury Associate Manager
About The Position
The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team of approximately 10–15 adjusters and/or vendor partners, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes. This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment.
Requirements
- Bodily Injury Claims
- Business Objectives
- Claims Processing
- Coaching
- Conflict Management
- Customer Service
- Employee Supervision
- Insurance Claims
- Mentorship
- Negotiation
- People Leadership
- Strategic Objectives
- Talent Development
Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement for eligible remote employees.
- Dedicated, private workspace free from distractions, along with appropriate desk and seating (for remote work).
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
