Attorney-Represented Bodily Injury Associate Manager
About The Position
National General is a part of The Allstate Corporation, offering a wide range of insurance products. The Bodily Injury Team Leader will manage a team of attorney-represented bodily injury adjusters supporting West Coast claims operations. This role requires availability during Pacific Time Zone business hours. The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat-based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.
Requirements
- Bodily Injury Claims
- Claims Processing
- Coaching
- Communication
- Conflict Management
- Employee Supervision
- Insurance Claims
- Mentorship
- Negotiation
- People Leadership
- Prioritization
- Process Improvements
- Team Leadership
- Availability during Pacific Time Zone business hours
- Authorization to work in the United States
Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
- Developing and executing strategies to drive strong employee performance and consistent, expert claims handling
- Monitoring staffing levels and workloads
- Providing coaching and mentoring
- Participating in performance management and reviews
- Addressing escalated customer situations
- Supporting unit goal-setting
- Fostering a high-performance, collaborative culture
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible remote employees
- Dedicated, private workspace free from distractions, along with appropriate desk and seating (for remote work)
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
