Non-Attorney Represented Bodily Injury Associate Manager
About The Position
The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes. This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment. This role requires availability during Pacific Time Zone business hours.
Requirements
- Bodily Injury Claims
- Claims Processing
- Communication
- Conflict Management
- Employee Supervision
- Negotiation
- Performance Management (PM)
- Prioritization
- Time Management
Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Benefits
- comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- monthly connectivity reimbursement to help offset internet costs
- dedicated, private workspace free from distractions, along with appropriate desk and seating
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
