NOC Technician

Tech Mahindra Network Services•Flower Mound, TX

11d

About The Position

We are looking for someone with A+, Networking+, and a strong troubleshooting background. This role involves light electrical work, breakfix, and some physical labor, such as door/display replacement. The Network Operations Center Manager will provide leadership for the day-to-day operations of the data center and NOC teams. Responsibilities include implementing or improving existing SLAs, production support, tools, and industry standards for our data centers. The Manager must be a strong leader of projects, internal resources, and external vendors/service providers, playing a key role in contributing to the current and future strategic direction for Landmark. The role involves overseeing and managing technical and non-technical personnel supporting the Network Operations Center, assisting the organization in defining and adhering to company and compliance policies, procedures, best practices, and standards. Handling long-term planning, including circuit forecasts, traffic studies, and other network performance criteria, is also a key aspect. The position requires troubleshooting, analyzing, and debugging issues, and solving complex business problems, both as a team and independently. Recruiting, leading, mentoring, training, and supporting NOC Team Leads and Engineers to achieve initiatives, adhere to deadlines, and proactively mitigate risks are essential. Creating and updating tickets with 100% accuracy, following established procedures, and developing best practices, updating processes, and technical MOPs are also part of the role. Working with vendors to resolve outages as quickly as possible is crucial.

Requirements

A+
Networking+
Strong troubleshooting background
10+ years of networking, hardware, and/or software experience
3+ years of management experience
High level understanding of TCP/IP, subnetting and the OSI network model
Familiarity with server operating systems
Familiarity with Linux
Ability to multitask in a fast paced and demanding environment
Exceptional written and oral communication skills.
Must be able to document issues with a high level of accuracy and attention to detail.
Must be comfortable working in a fast-paced with aggressive deadlines.
Flexibility and ability to handle multiple tasks and priorities.
Ability to work extended hours as required.

Nice To Haves

Ericsson
Nokia
Fiber Optics (CWDM/DWDM)
Wireless (Cellular/DAS, Microwave, Wi-Fi)
Routing and Switching
Command Line Interface
KPI monitoring
MS Office
Recordkeeping

Responsibilities

Provide leadership for day-to-day operations of the data center and NOC teams.
Implement or improve existing SLAs, production support, tools, and industry standards for our data centers.
Lead projects, internal resources, and external vendors/service providers.
Oversee and manage the technical and non-technical personnel supporting the Network Operations Center.
Assist the organization define and adhere to company and compliance policies, procedures, best practices, and standards.
Handle long term planning including circuit forecasts, traffic studies, and other network performance criteria.
Troubleshoot, analyze, and debug issues, and solve complex business problems, both as a team and independently.
Recruit, lead, mentor, train, and support NOC Team Leads and Engineers to achieve initiatives, adhere to deadlines, and proactively mitigate risks.
Create and update tickets with 100% accuracy, following established procedures.
Develop best practices, update processes, and technical MOP’s.
Work with vendors to resolve outages as quickly as possible.
Perform light electrical work, breakfix, and some physical labor, such as door/display replacement.