NOC Technician

Innova Solutions•Annapolis, MD

3d•Onsite

About The Position

A client of Innova Solutions is immediately hiring a NOC Technician. This is a full-time, contract position with a duration of 6 months, potentially leading to extension or hire. The role involves monitoring the network management system, engaging telecom providers for issue resolution, and tracking incident details in the incident management tool. The technician will solve systems and network problems with limited scope and complexity, apply technical knowledge to oversee high availability IP networks and messaging systems, and identify resolutions for routine technical queries. Guidance will be taken from team members or management for less complex issues, and collaboration with Senior Team Members will be required for moderate to complex issues impacting critical customer services. The role also includes monitoring and troubleshooting system performance and escalating network issues as needed.

Requirements

Network+ Certification
HS Diploma/GED with 2 years of experience OR AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices.

Responsibilities

Monitors network management system and engage telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks, messaging systems.
Identifies resolutions of routine technical queries.
Takes guidance from other team members or management to resolve fewer routine issues.
Works with Senior Team Members to resolve moderate to complex issues with critical customer services.
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.