NOC Technician

Socket Telecom LLC•Columbia, MO

10d•Onsite

About The Position

As a Network Operations Center (NOC) Technician, you'll monitor our fiber network, support FTTH services, investigate alarms and outages, and help provision business customer solutions in a fast-paced, team-oriented environment. This is an in-office position.

Requirements

Basic understanding of networking concepts including: TCP/IP, Ethernet, VLANs, DHCP, DNS, IPv4
Basic routing and switching concepts
Basic understanding of fiber-optic and PON/FTTH technologies.
Ability to understand basic network topology and identify affected network elements.
Basic understanding of VoIP/hosted voice concepts.
Ability to use network monitoring, ticketing, provisioning, and management systems.
Basic troubleshooting skills using ping, traceroute, and other standard network tools.

Nice To Haves

1–2 years of experience in an ISP, telecommunications, NOC, help desk, technical support, or network environment.
Experience with FTTH/PON networks.
Experience with Adtran or Calix equipment.
Experience with hosted voice/VoIP.
Experience with business Internet or telecommunications provisioning.
Experience with network monitoring systems such as SolarWinds, Nagios, Grafana, or similar platforms.

Responsibilities

Monitor network management, alarm, and monitoring systems for network and service-impacting events.
Monitor FTTH/PON infrastructure including OLTs, PON ports, ONTs/ONUs, uplinks, interfaces, and associated network equipment.
Monitor network availability, alarms, utilization, packet loss, latency, and other performance indicators.
Identify and respond to network outages, degraded services, and equipment alarms.
Acknowledge, document, and track network alarms and incidents according to NOC procedures.
Perform initial troubleshooting and determine the scope and potential impact of network events.
Correlate alarms and events to determine whether an issue is isolated to a single customer, PON, OLT, site, or larger portion of the network.
Escalate network issues appropriately based on established NOC procedures.
Provide Tier 1 support for FTTH services utilizing primarily Adtran TA5K and related PON platforms, with additional Calix systems.
Perform basic troubleshooting of OLTs, PON ports, ONTs/ONUs, and customer connectivity.
Review ONT status, optical levels, alarms, registration status, and service configuration.
Assist with identifying potential fiber, optical, equipment, or configuration problems.
Verify customer service status and determine whether issues are network-related or customer-premises-related.
Support field technicians by providing remote diagnostics and network information.
Perform approved basic service actions such as ONT reprovisioning, service resets, or port/service validation when authorized.
Maintain accurate documentation of troubleshooting activities.
Assist with provisioning and activation of business customer services.
Process approved service orders and provisioning requests according to established procedures.
Assist with provisioning Internet, Ethernet, voice, and other supported business services.
Validate service configuration and connectivity following provisioning.
Coordinate with Sales, Customer Service, Engineering, Field Operations, and other departments when required.
Verify service parameters, VLANs, bandwidth profiles, IP assignments, and other configuration elements as applicable to the service.
Document provisioning activities and configuration changes.
Escalate provisioning issues that require advanced network engineering or configuration expertise.