NOC Technician/Technical Help Desk - Portland, OR

Cook Solutions Group•Portland, OR

1d•Onsite

About The Position

Cook Solutions Group is seeking a skilled NOC Technician/Technical Help Desk Technician to join our dynamic team. The ideal candidate will possess outstanding customer service, communication, and time management skills, as well as a professional demeanor and the ability to thrive in our �We Make It Happen!� culture. This role involves monitoring dashboards and ticketing systems, promptly responding to technical issues, and supporting our external customers with alarm and access control systems, ATMs, and camera surveillance.

Requirements

High School Diploma or GED equivalent.
Working towards or has completed IT certification program.
1-2 years related experience and/or training; or equivalent combination of education and experience.
Excellent oral and written communication skills.
Excellent time management skills.
Advanced computer skills, including thorough knowledge of Windows 7 troubleshooting, TCP/IP, VPN, Firewalls, and MS Office.

Nice To Haves

Customer service experience is a plus.

Responsibilities

Monitors Dashboards and Ticketing Systems.
Reviews alarm activity and notifies appropriate parties.
Responds immediately to issues and/or escalates them when appropriate.
Remotely resolves issues.
Answers phones and provides exemplary customer service.
Troubleshoots ATM/alarm calls and Camera Surveillance.
Performs daily, manual status checks.
Performs other related duties as required.

Benefits

Competitive salaries
CSG pays 90% of the PPO insurance premium for the employee
100% for a high deductible plan
50% for the dependents
401(k)-retirement match
Paid Time Off (PTO)
8 paid holidays per year
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
Commute time
Company vehicle and gas card
Quarterly bonus program
Tuition reimbursement