NOC Technician IV

Granite Telecommunications•Orlando, FL

8d•Onsite

About The Position

The NOC (Network Operations Center) Technician at Granite Telecommunications plays a critical role in monitoring, maintaining, and supporting the company’s network infrastructure to ensure optimal uptime and performance. This role provides frontline troubleshooting, incident escalation, and network event management, working closely with engineering and support teams to resolve issues promptly. The ideal candidate is detail-oriented, responsive, and skilled in identifying and addressing network problems in a fast-paced environment.

Requirements

6–8 years of experience in network operations, engineering, or telecom.
Expert-level knowledge of VOIP/SIP architecture, SD-WAN platforms, and broadband technologies.
Strong background in network security, including IDS/IPS, VPNs, and compliance standards.
Proven experience with EPIK and DIA provisioning and troubleshooting at a carrier or enterprise level.
Ability to lead technical teams and manage high-impact incidents.
Completion of Level IV training bundle.

Nice To Haves

Certifications such as CCIE, CISSP, or equivalent.
Experience with orchestration platforms and network automation frameworks.
Strong project management and documentation skills.

Responsibilities

Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
Lead cross-functional projects to improve network reliability and scalability.
Perform security audits and vulnerability assessments across NOC-managed infrastructure.
Interface with product and engineering teams to support new service rollouts.
Develop training materials and lead technical workshops for junior staff.
Analyze trends in network performance and recommend strategic improvements.