NOC Technician I

Educational Media Foundation • Franklin, TN

2d • Onsite

About The Position

Join a mission-driven ministry using technology to reach lives, share hope, and connect people to truth every single day. As a Network Operations Center (NOC) team member at K-LOVE, you'll play a key role in monitoring and optimizing our radio networks. As a NOC Technician, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel. All of this takes place from our dynamic and fast-paced K-LOVE Headquarters. This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday.

Requirements

• High school diploma required.
• 0–2 years of experience in broadcast operations, IT support, help desk, or related technical role.
• Basic knowledge of RF broadcast equipment, IT systems, or help desk processes.
• Ability to follow standard operating procedures and document incidents accurately.
• Strong problem-solving orientation with willingness to learn and escalate appropriately.
• Effective interpersonal and teamwork skills to collaborate with Engineers and peers.
• Commitment to professional growth through training and development.
• Demonstrated capacity to manage multiple incidents and prioritize effectively.
• A collaborative and flexible style, with a strong service mentality.
• Need to be seen as a team player.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

Nice To Haves

• Associate’s degree or technical certifications CompTIA A+, SBE Radio Operator Certification preferred.

Responsibilities

• Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities.
• Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight.
• Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links.
• Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary.
• Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment.
• Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service.
• Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds.
• Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio).
• Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime.
• Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors.
• Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems.
• Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues.
• Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures.
• Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting.
• Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues.
• Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED