NOC Technician
About The Position
We are seeking a Network Operations Center (NOC) Technician to join our NOC in Boise, Idaho. The NOC Technician is a member of the 24/7/365 NOC and helps document, troubleshoot, diagnose, and resolve both network and managed services issues. This position performs typical NOC duties including monitoring and interpreting both carrier and local area network alarms and events, creating and managing trouble tickets, and working with customers and other carriers to resolve network and managed services issues. There are multiple potential growth paths for NOC Technicians. Depending on goals, skills, and capabilities, a NOC Technician may promote to an IT, Network Provisioning, or Network Engineering role, or promote to higher-level positions within the NOC.
Requirements
- Candidates must live in Boise, ID or Idaho Falls, ID
- Candidates must have US work authorization without the need for sponsorship.
- Candidates must have reliable transportation.
- Working knowledge of Information Technology concepts. Core concepts: service provider, networking, troubleshooting and support. Secondary concepts: information security, operating systems, development, database.
- Working knowledge and experience related to network topology, architecture and hardware.
- Excellent customer-service skills, professionalism, courtesy.
- Detail-oriented and process-oriented.
- Knowledge and experience with Microsoft software applications (Outlook, Excel, Word, Visio).
- Interest or experience in IT support role/career -or- a network operation center in the telecommunications industry or similar environment.
- Associate degree (or higher) in a technical discipline preferred.
- CCNA certification (or equivalent) desired.
Nice To Haves
- Ideal candidates have worked for a service provider and/or have or are currently pursuing their CCNA certification.
- CCNP-SP certification/knowledge is highly valued and desired, but not required.
Responsibilities
- Provide excellent customer service.
- Create and manage trouble tickets.
- Proactively monitor network stability/performance in a 24/7 environment.
- Triage/escalate carrier and local area network issues and events.
- Communicate and interact with customers, other carriers, and internal groups as needed to drive trouble resolution.
- Oversee/support network maintenance activities.
- Willingness and ability to rotate between 1st, 2nd, and 3rd work shifts.
- Willing and available to work extended hours as needed.
Benefits
- Health & Wellness Medical Insurance: Choice of 4 medical plans
- Dental Insurance: 2 dental plan options
- Vision Insurance: 1 vision plan
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
- Paid Time Off (PTO)
- 9 company‑paid holidays
- Paid parental leave
- Employer‑paid group life insurance
- AD&D (Accidental Death & Dismemberment)
- Short‑term and long‑term disability insurance
- Optional supplemental coverage: Supplemental life insurance
- Critical illness coverage
- Accident insurance
- Hospital indemnity coverage
- 401(k) retirement plan with company match
- Employee referral program
- Years‑of‑service recognition program
- Tuition reimbursement
- Certification reimbursement
- Access to an internal Learning Management System (LMS) for ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
