Level 3 Noc Team Lead - Systems Administration & Operations

Unisys•USA Remote, PA

55d•Onsite

About The Position

The Level 3 NOC Lead provides technical leadership, operational oversight, and escalation management within a 24×7 Network Operations Center. This role ensures the reliability of Windows, Linux/Unix, and supporting infrastructure across multiple locations. The Level 3 Lead mentors Level 2 and Level 1 staff, drives process improvement, oversees incident response, and ensures compliance with operational and security requirements. This position also supports specialized environments such as the Cyber Vault / Cyber Backup environment, per program requirements.

Requirements

BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
Deep expertise in Windows and/or Linux/Unix systems administration.
Demonstrated ability to lead technical teams in a 24×7 operational environment.
Strong background in incident management, root cause analysis, and operational reporting.
U.S. Citizenship and U.S. residency required.
Ability to work rotating shifts and support mission-critical operations.
May hold dual Windows/Linux credentials if permitted.

Responsibilities

Serves as the highest on-shift escalation point for complex Windows, Linux/Unix, and cross-platform issues.
Provides expert-level troubleshooting and root cause analysis.
Diagnoses and resolves complex issues across host environments and connectivity layers.
Coordinates with network-focused NOC personnel while maintaining credential separation.
Oversees daily NOC operations, ensuring consistent monitoring, proactive response, and system health checks.
Ensures 24×7 coverage, shift handoff quality, and operational continuity.
Owns major incidents from detection through resolution.
Leads post-incident reviews and drives long-term remediation.
Oversee creation and maintenance of runbooks, SOPs, and configuration documentation.
Ensures licensing, configuration, and compliance records remain accurate.
Identifies operational gaps and implement improvements across tools, processes, and workflows.
Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
Conducts training sessions, validates readiness, and ensures consistent execution of procedures.
Reviews and approves runbooks and how-to guides created by Level 2 staff.
Ensure NOC readiness to support the Cyber Vault and Cyber Backup environments.
Coordinates training for network-focused NOC resources as required by program leadership.