NOC Switch and Transport Technician

altafiber•Cincinnati, OH

3d•Onsite

About The Position

This role involves alarm surveillance and response to Network Element events, including Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport. The technician will proactively analyze and assist in resolving Voice and Transport system incidents, including hardware, software, translations, and chronic problems. They will also track and monitor system performance parameters and correlate issues. The position requires interfacing and coordinated testing with suppliers and underlying carriers to resolve voice and transport service issues. Coordination with Repair, Field Technicians, and other personnel is essential to solve Central Office Switch and Transport troubles. The technician will respond to Network System outages and Emergency service conditions, and will have ownership for accurate and timely completion of service turn-up. Additionally, they will respond to 911 emergency security requests, monitor and respond to fire alarm and building maintenance alarms, and utilize specific support systems like Aegis and TIRKS. Ticket management and dispatching are also key responsibilities, as is answering CBT Emergency lines and potentially cross-training others or assisting with other NOC profiles.

Requirements

Demonstrated experience reading and analyzing TIRKS and AEGIS WORD documents
Demonstrated customer contact skills
Demonstrated experience understanding CBT support systems
Demonstrated experience working with Lucent and/or Nortel Switching systems OR Demonstrated experience working with SONET Networks OR Demonstrated experience working with Synchronous and Asynchronous Transport Network Element repair and maintenance problems, including experience working with all global transmission rates (DS0 through OC192)
Satisfactory performance rating
Satisfactory attendance for the last 12 months

Nice To Haves

2 or 4 year technical degree preferred

Responsibilities

Alarm surveillance and response to Network Element events, including Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport events.
Pro-actively analyze and assist in resolution of Voice and Transport system incidents, including hardware, software, translations, and chronic problems; also, track and monitor system performance parameters and correlate issues.
Interfacing/coordinated testing with suppliers and underlying carriers to resolve voice and transport service issues.
Coordinate with Repair, Field Technicians, and other intra/inter-department personnel to solve Central Office Switch and Transport troubles (hardware and software).
Respond to Network System outages and Emergency service conditions by following established procedures/protocols.
Ownership and accountability for accurate and timely completion of service turn-up including coordination with field technicians and customers.
Respond to 911 emergency security requests, including security traces and assist with maintaining the 911 Network.
Monitor and respond to fire alarm system and building maintenance alarms.
Monitor and respond to CBT Security alarms using the Pegasys Security support system.
Utilize Aegis and TIRKS support systems to assist in resolving Network Switching problems.
Utilize the Network Operations section of AEGIS to generate, update, and dispatch Network trouble tickets.
Monitor ticket status and update log-sheets daily.
Answer CBT Emergency lines that appear in the NOC (Critical/Emergency Accident, ACN/NCC, Amber Alerts) and respond using established procedures.
May be required to cross train others.
May be required to assist with the primary duties of other NOC profiles.