NOC Shift Lead

Leidos•Odenton, MD

18h•Onsite

About The Position

Leidos is seeking a NOC Shift Lead to join their Defense Enclave Services (DES) team at Fort Meade, MD. The DES program supports DISA's enterprise Information Technology (IT) services with a focus on a large IT discovery, design, and migration effort to consolidate Department of Defense (DOD) IT services into a single service provider model. This role involves discovery, analysis, design, and network migration activities to move various DoD agencies into the modernized DoDNet environment. The position requires U.S. citizenship and an active Secret clearance to start.

Requirements

Must hold an active Secret security clearance. (US Citizenship required)
Bachelor’s degree and 4+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
Experience with Active Directory.
Experience with Microsoft Office products (Word, Excel, and PowerPoint).
Experience using SharePoint.
Experience with SolarWinds.
Experience with technical writing and reporting.
Experience creating/running ServiceNow ITSM reports.
Must have an active DoD IAT Level II certification (Security+ CE), prior to start.

Nice To Haves

ITIL V3/V4.
Experience using Vsphere.
Experience briefing Senior Leaders.
Possess an in-depth knowledge of DoD Enterprise IT policies and procedures.

Responsibilities

Operate as a team lead, guiding 5+ personnel on a 24 x 7 x 365 operational support team focused on identifying, replying, and resolving alerts / incidents.
Lead day-to-day operational services provided to the DES program and its customers.
Monitor and coordinate activities involved with the daily support of services to all DES computing assets to include Network Control Center, Problem Management, Video and VOIP, VIP support and Joint Operations Center.
Coordinate the integration of network system management tools.
Oversee Network Management Systems monitoring and reporting.
Interface between the customer and DISA management and provide technical input into management activities.
Perform network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
Perform critical/emergency systems administration tasks affecting the production environment.
Ensure that personnel receive adequate guidance and direction for performing their daily tasks; accountable for developing/presenting briefings, preparing correspondence, and preparing project status reports as required.
Communicate clearly and succinctly, both written and orally, and present products and ideas in a professional business-like manner.
Maintain the availability of environments for projects and follow application deployment/configuration plans.
Implement reporting and dashboards based on monitored network services.
Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
Onboard / offboard network and other assets to maintain a current and up to date monitoring infrastructure.
Create twice daily status reports and outage reports.
Document significant events within the Master Station Log (MSL).
Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
Track the status of network outages and VIP tickets; including higher level outages.