NOC Intern - Portland, OR

Cook Solutions Group•Portland, OR

21h•Onsite

About The Position

Cook Solutions Group is seeking passionate and driven NOC Interns to join their team in Portland, OR. This role offers a fantastic opportunity to launch an IT career by working directly with internal teams and external customers to monitor systems, resolve issues, and deliver world-class support. Interns will become part of the "We Make It Happen!" culture and gain hands-on experience in a real-time IT operations environment. The internship is for 6 months with the possibility of full-time employment afterward, though not guaranteed. The position is onsite with shifts available Monday - Friday, 1pm - 10pm.

Requirements

High school diploma or GED required.
Currently enrolled in or recently completed an IT certification program.
1-2 years of relevant experience or strong interest in technology.
Excellent communication, time management, and organizational skills.
Strong technical knowledge: Windows 7, VPNs, TCP/IP, Firewalls, Microsoft Office.
A team-oriented attitude and professional appearance.

Responsibilities

Monitor various systems and dashboards to detect and respond to issues quickly.
Provide exceptional customer service via phone, email, and ticketing systems.
Track and manage support tickets, escalating as needed.
Perform scheduled audits (e.g., Surveillance and SAN Loitering) with precision.
Collaborate with team members to maintain service goals.
Communicate clearly and professionally with team members and customers.
Support after-hours ticket and phone monitoring when scheduled.
Embrace and represent our customer-first mindset.

Benefits

Hands-on experience in a real-time IT operations environment.
Exposure to cutting-edge monitoring tools and industry practices.
Be part of a positive, collaborative, and high-performing team.
Possibility for long-term employment after successful internship completion.
Competitive salaries.
CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
401(k)-retirement match.
Paid Time Off (PTO).
8 paid holidays per year.
16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program.
Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!