Noc Engineer

Wipro • Redmond, WA

5d

About The Position

The Network Operations Center (NOC) team within Networking Software provides tier 1 support for software-defined network services. The Noc Engineer joins a growing team supporting a client’s network. These services operate at scale and support workloads critical to customer network performance and availability, requiring a strong focus on operational excellence. The role responds to network incidents, supports deployment and onboarding of network capabilities across geographic regions, monitors network performance, improves operational tools and procedures, manages severity 2 and 3 tickets, participates in on-call rotations during business hours and weekends, and collaborates with network, software, and security engineers. The role also leads and mentors other Network Support Engineers.

Requirements

• Software development and technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience with network engineering for large-scale networks, including diagnosing network-impacting issues.
• Knowledge of internet fundamentals and cloud computing concepts.
• A bachelor's degree in electrical engineering, computer engineering, or equivalent, or advanced-level experience with networking and troubleshooting, including TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, or cURL.
• Mandatory skill: Network Data Admin.
• 3–5 years of experience.

Nice To Haves

• Experience with programming or scripting using Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, or PHP; or experience with SQL Server or MySQL, automation, and version control tools.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or driving collaborative projects from conception to delivery.
• Experience with satellite-based telecommunication networking.

Responsibilities

• Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting connectivity problems, performance degradation, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions by assisting with monitoring, testing, and reporting on new network infrastructure, including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to maintain customer efficiency and operational uptime.
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
• Manage severity 2 and 3 tickets and attend on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers in diagnosing network issues and following operating procedures.
• Collaborate with cross-functional network, software, and security engineering teams.

Benefits

• Medical and dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level