NOC Engineer / Junior Network Engineer

Lincoln IT•Hicksville, NY

1d•Onsite

About The Position

We are seeking a NOC Engineer / Junior Network Engineer to join the Network Operations and Security team. The position monitors client network environments, responds to network and infrastructure alerts, performs first-level troubleshooting, and escalates complex issues to senior network and security engineers. The role offers hands-on experience supporting firewalls, switches, wireless networks, VPNs, and other critical infrastructure in an MSP environment. The engineer works closely with NOC and SOC teams, providing proactive monitoring and first-level response to network- and security-related events. The position is based in the Hicksville office, with client onsite support as required, and may include after-hours or rotating NOC coverage. It is suited to someone interested in developing a career in networking and cybersecurity and progressing toward a Network Engineer, Security Engineer, or SOC Engineer role.

Requirements

1–3 years of IT support, NOC, network support, or related technical experience.
Strong understanding of TCP/IP, DNS, DHCP, VLANs, switching and routing, NAT, VPNs, firewalls, and LAN/WAN connectivity.
Familiarity with network monitoring and alerting concepts.
Ability to perform structured troubleshooting and identify whether an issue is network-, ISP-, server-, endpoint-, or security-related.
Basic understanding of network and security logs.
Experience working with technical ticketing systems and documenting troubleshooting activities.
Strong communication and customer service skills.
Ability to follow documented escalation and incident-response procedures.
Ability to work from the Hicksville, NY office and provide onsite client support when required.

Nice To Haves

Experience working in a NOC, SOC, MSP, or managed services environment.
Hands-on exposure to Cisco, Meraki, Fortinet, Palo Alto, SonicWall, or similar networking technologies.
Experience with network monitoring platforms such as Auvik, PRTG, LogicMonitor, SolarWinds, or similar tools.
Familiarity with Microsoft Azure networking, including VNets, VPN connectivity, and basic cloud networking concepts.
Familiarity with AWS networking.
Exposure to SIEM, endpoint security, or SOC monitoring platforms.
Basic PowerShell, command-line, or network diagnostic experience.
CompTIA Network+, Security+, Cisco CCNA, or similar certifications.

Responsibilities

Monitor client network environments and respond to alerts from network monitoring and management platforms.
Provide Level 1 troubleshooting and support for connectivity, performance, availability, and infrastructure issues.
Investigate alerts involving routers, switches, firewalls, wireless access points, VPNs, WAN circuits, and other network infrastructure.
Perform initial troubleshooting of network outages, packet loss, latency, interface errors, device availability, and connectivity issues.
Troubleshoot common TCP/IP, DNS, DHCP, VLAN, routing, switching, and VPN issues.
Monitor infrastructure health and identify conditions requiring escalation or additional investigation.
Perform initial triage of network and security alerts as part of NOC/SOC operations.
Escalate security-related events to appropriate SOC or security engineering resources according to established procedures.
Open, update, document, and manage incidents through the ticketing system.
Coordinate with ISPs, carriers, vendors, and senior engineers when troubleshooting network-related incidents.
Assist senior network engineers with firewall, switching, wireless, and network infrastructure projects.
Assist with firmware upgrades, configuration changes, equipment replacements, and network deployments.
Maintain accurate client network documentation, including device information, configurations, IP addressing, and topology information.
Support client environments remotely and onsite when required.
Participate in after-hours or rotating NOC coverage as required.