FCC - NOC Analyst

cFocus Software Incorporated • Washington, DC

2d • Remote

About The Position

cFocus Software seeks a NOC Analyst to join our program supporting the Federal Communications Commission (FCC). This position is remote. This position requires the ability a Public Trust clearance.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience in IT operations, network monitoring, or NOC environment.
• Understanding of enterprise infrastructure, networking, and system operations.
• Ability to analyze system alerts, logs, and performance data
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Knowledge of networking fundamentals (TCP/IP, DNS, routing, switching).
• Familiarity with Windows/Linux systems administration.
• Understanding of incident management and ITIL processes.
• Strong troubleshooting and analytical skills.
• Ability to work in a 24x7 operational environment.
• Effective communication and documentation skills
• Role-appropriate IT and networking certifications demonstrating operational competency.
• Examples include: CompTIA Network+, Security+, CCNA, or other relevant certifications

Responsibilities

• Monitor network, systems, and infrastructure performance using enterprise monitoring tools.
• Identify, troubleshoot, and resolve network and system issues.
• Perform incident detection, triage, escalation, and resolution.
• Maintain uptime and availability of enterprise services.
• Document incidents, outages, and resolutions in ticketing systems.
• Coordinate with engineering and cybersecurity teams for incident resolution.
• Perform routine system checks, maintenance, and updates.
• Support change management and deployment activities.
• Follow SOPs, runbooks, and operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level