NOC Analyst

Pomeroy • Des Moines, IA

7d • Onsite

About The Position

The NOC Analyst will proactively monitor IT infrastructure and provide rapid and superior response to alerts. This role involves applying troubleshooting and technical skills to diagnose and mitigate issues, coordinating with internal and external technical service providers, and business partners to resolve incidents. The analyst will utilize a ticketing system to track, maintain, and escalate incidents and requests. Additionally, the NOC Analyst will act as a technical liaison between other information technology groups and the technology resource center, conferring with support staff, vendors, and carriers to resolve hardware, software, and circuit-related incidents within Service Level Agreements (SLAs). This position is responsible for prioritizing actions on concurrent events and coordinating planned outages and maintenance work. Limited after-hours support may be required.

Requirements

• Bachelor's degree in computer science, Information Technology or related field; or equivalent work experience.
• A minimum of two years additional directly related technical experience is required if not possessing a Bachelor's degree.
• Three years of experience in a NOC environment or similar.
• Basic level analysis and design skills involving the ability to gather data on systems issues, ability to diagnose server, voice or network alerts, events or issues.
• Basic knowledge of current technologies, tools, applications, and vendors along with understanding of common information architecture frameworks.
• Professional technical certifications in infrastructure solutions or ability demonstrate equivalent knowledge.
• Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.
• Proficient knowledge in Network Device Management and Troubleshooting: Enterprise Network Routing LAN-WAN-WLAN-DC, Enterprise Network Switching, Enterprise Firewalls.
• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices.
• A solid understanding of the OSI or TCP/IP model.
• A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Effective oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Employees must be able to perform the essential functions of the position, with or without an accommodation.

Nice To Haves

• Basic knowledge of utility energy management and industrial control (OT) networks desirable.

Responsibilities

• Proactively monitor IT infrastructure and assure rapid and superior response to alerts.
• Apply troubleshooting and technical skills to help diagnose and mitigate issues.
• Coordinate with company workgroups, internal and external technical service providers, and business partners to resolve incidents.
• Work within a ticketing system to track, maintain, and escalate incidents and requests.
• Act as the technical liaison support between other information technology groups and the technology resource center.
• Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software and associated peripheral devices including voice and data circuits to come to a timely resolution to incidents within Service Level Agreements (SLAs).
• Prioritize actions required on concurrent events identified through automated alerts, monitoring, or direct contact.
• Coordinate planned outages and maintenance work with internal and external technical service providers as it would integrate with the Incident Management process.
• Provide limited after-hours support for Service Desk rollover calls according to shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level