NOC Analyst

Saxon Global • Alpharetta, GA

3d

About The Position

This role is responsible for ensuring the stability, reliability, and performance of production systems through effective incident and event management. The position serves as a central coordination point during outages, managing incidents end-to-end, driving timely communication, and ensuring accurate documentation within ServiceNow. The role includes proactive monitoring of systems and infrastructure, troubleshooting issues across hybrid environments, and coordinating with cross-functional teams and external partners to resolve incidents efficiently. Responsibilities also include supporting production operations, maintenance activities, and change/release processes with minimal disruption.

Requirements

• Experience in incident and event management.
• Familiarity with ServiceNow.
• Ability to troubleshoot issues across hybrid environments.
• Experience coordinating with cross-functional teams and external partners.
• Understanding of production operations, maintenance, and change/release processes.

Responsibilities

• Ensuring the stability, reliability, and performance of production systems through effective incident and event management.
• Serving as a central coordination point during outages, managing incidents end-to-end.
• Driving timely communication during incidents.
• Ensuring accurate documentation of incidents within ServiceNow.
• Proactively monitoring systems and infrastructure.
• Troubleshooting issues across hybrid environments.
• Coordinating with cross-functional teams and external partners to resolve incidents efficiently.
• Supporting production operations, maintenance activities, and change/release processes with minimal disruption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed