Data Center NOC Analyst

H5 Data Centers • Cincinnati, OH

3h • $20 - $23 • Onsite

About The Position

The Data Center Support Analyst is responsible for the managing to operational integrity of the H5 Data Centers portfolio of Data Centers. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handing incoming calls, ticket processing, incident management & coordination. Secondly, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network, responding to incidents and initiating escalations. The candidate must be willing to work shifts and weekends.

Requirements

• College education.
• Experience in a call center / helpdesk environment / customer support role.
• Customer service experience.
• Competent in the use of Windows, MAC and IOS systems.
• Excellent interpersonal and communication skills (written and oral).
• Organizational and time management skills.
• Must be a self-starter, able to work in a fast paced constantly changing environment.
• The ability to work well in a team environment or independently with minimal supervision.

Nice To Haves

• IT System qualifications would be a bonus.
• A comprehensive understanding of the data center best practices and standards would be a bonus.

Responsibilities

• Act as the primary point of contact for customer requests via phone, e-mail, & portal.
• Process customer requests and engage with subject matter experts as appropriate.
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s.
• Serve as the primary focal point for Incident management & escalations.
• Monitor the health of building critical systems including Power, Cooling, Fire systems, and DCIM via BMS.
• Monitor the health of access control and camera surveillance systems.
• Monitor the health of critical IT systems including Network and Servers.
• Perform Incident coordination in the event of a significant incident, including escalating to senior management & SMEs, setting up crisis bridges, sending out advisories, and coordinating restoration with on-site personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree